Pathetic service delivery

I have purchased R500 electricity yesterday and still havent receivedy token. Everytime i call they say they offline and i nees to wait till they back online. Ive been buying for 5 years now and never ever had this issue. I have senft and email asking for a refund and was told to wait till they back online. This os pathetic service and they can forget me ever using them again. What if i was sitting without any units and money to go somewhere else to biy. This is very sad and unfair. Im done with wire it i will never use their services again. Theu slowly but surely loosing people.