APPALLING SERVICE DELIVERY!!!!

What a disgrace to public service!!!! I’m appalled by the service from Witkoppen Clinic, on Monday 23 September 2024, I went to the clinic unaware that Dentists only work on Tuesdays & Friday, so I returned to the clinic on Friday 27 September 3024 as Tuesday was a public holiday… after getting injected the dentist was unable to extract my tooth due to an infection, she (an Indian Dr who was very polite) then provided me with antibiotics to take home and asked that I return to the clinic on Friday 4 October 2024. I returned to the clinic on Friday 4 October 2024 around 07:15 , firstly they were unable to trace my file for a good 2 hours then when they finally found out I was sent over to the dentist, after waiting in the queue for another hour the dentist (now an African Dr) told me that I won’t be able to extract my tooth as I had not received a number from the gate, when I explained to her that the Dr I had seen last week had said I should return this week, she said she won’t help me and offered to give me painkillers for me to return AGAIN next week Tuesday!!! It is ABSOLUTELY UNACCEPTABLE that this is how patients are treated at this Clinic. How do you turn a patient away after telling them to come back on that day??