NN
Nokwazi N
Active since May 2015
14
Reviews
0
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Reviews
14 reviews19 months ago
APPALLING SERVICE DELIVERY!!!!
What a disgrace to public service!!!! I’m appalled by the service from Witkoppen Clinic, on Monday 23 September 2024, I went to the clinic unaware that Dentists only work on Tuesdays & Friday, so I returned to the clinic on Friday 27 September 3024 as Tuesday was a public holiday… after getting injected the dentist was unable to extract my tooth due to an infection, she (an Indian Dr who was very polite) then provided me with antibiotics to take home and asked that I return to the clinic on Friday 4 October 2024. I returned to the clinic on Friday 4 October 2024 around 07:15 , firstly they were unable to trace my file for a good 2 hours then when they finally found out I was sent over to the dentist, after waiting in the queue for another hour the dentist (now an African Dr) told me that I won’t be able to extract my tooth as I had not received a number from the gate, when I explained to her that the Dr I had seen last week had said I should return this week, she said she won’t help me and offered to give me painkillers for me to return AGAIN next week Tuesday!!! It is ABSOLUTELY UNACCEPTABLE that this is how patients are treated at this Clinic. How do you turn a patient away after telling them to come back on that day??
0 replies
35 months ago
No wifi for a FULL WEEK, NO EFFORTS TO FIX IT EITHER
The most ridiculous service provider you can ever use!! My complex is fairly new and they use Rise wifi, the connection has been off since 14 May 2023, today is 25 May 2023. When you call them they always tell you a technician will come they even went as far as saying a technician came and I wasn’t home. Mind you I’m home ALL day EVERYDAY. Yesterday when I called they’re telling me quiet a few people in the complex are having issues so they trying to arrange to come when everyone is available, so now I must wait for everyone to become available at the same time? Please make it make sense. DO NOT BOTHER YOURSELF WITH THIS NONSENSE COMPANY PLEASE!!!!!!!
0 replies
44 months ago
22 days with no fiber installation
It’s officially 33 days since I requested relocation of my fiber and exactly 22 days without fiber yet I was billed for full month and I’m guessing in 8 days time they’ll deduct again yet ZERO service received. Been sitting with a router but no installation. If you see me using anything from this company again after this experience SHOOT ME DEAD! 🤞🏽 On top of that they closed my service request and said it’s “completed” when NO ONE has done their job. YALL SHOULD BE ASHAMED OF THE SERVICE YOU ARE PROVIDING
74 replies
45 months ago
VODACOM provides no service if we’re being honest
If I could rate them ZERO stars I would… on 10 August I wrote a review complaining about my fiber relocation which I requested on 21 July. Vodacom responded and said query is resolved when the technician STILL hasnt installed anything at my new home. This after I had sent my proof of address to 2 different consultants chumisa mgandela on 4 August and Mary Simons on 16 Aug. I AM STILL SITTING WITH A ROUTER WITH NO INSTALLATION DONE. I’m DISGUSTED at this lack of service, then when I request to cancel month-to-month contract they tell me it’s one months notice, so in that month I will pay for a service that’s not even installed 🤷🏾♀️
282 replies
45 months ago
Worst service provider- Wi-Fi relocation
On 15 July 2022 I contacted Vodacom to arrange relocation for my fiber connection at my home as I would be moving at the end of July 2022. Around the 20th they sent me a new router. On the 1st August 2022 I contacted them to let them know I had moved to the new location and was advised that a technician would contact me within 24-48 hours to arrange installation, on the 4the when I realized no one had contacted me I called them again only to be told that I needed to submit proof of address, they gave me an email and proof of address was sent. Today is 10 August, I still have no Wi-Fi connection, no one has contacted me, yet we have paid full price for fiber and I’m assuming I’ll be paying same amount at the end of this month. Today I spoke to a consultant by the name Siyabonga who advised that this process usually takes 21 days????? Why wasn’t this communicated to begin with, and how am I supposed to work in those 21 days… Vodacom service delivery is disgusting to say the least
536 replies
52 months ago
Service is Appalling
Theeee worst company in history of logistics companies I swear. And I think the main issue is in South Africa. I ordered something on the 28 of December and updates were coming in smoothly when the parcel left China up until it arrived in South Africa. The last communication I got was on Friday 7 January to say parcel was cleared from customs. It’s 5 days later and there hasn’t been any communication since, and I’m yet to receive my parcel. I’m so disappointed and highly disgusted with this company
0 replies
61 months ago
A SCAM!!!!
I ordered the 5-tier mirror shoe cabinet from Grabitall on 1 April 2021, they say their delivery takes 5-7 working days. Now because of holidays I understood that it would take long however I was told delivery would be done on Wednesday 14 April 2021, on Wednesday I received email to say delivery is delayed. On Thursday when I questioned the delivery I was told they haven’t even received stock from supplier. I immediately requested to cancel my order. Now that’s done but my they’re not refunding my money.. all of a sudden now no one responds to my emails. What a useless company!! NEVER using them again and I still want my money back
0 replies
70 months ago
Accomplice to crimes
I’m highly disappointed with the lack of honesty and integrity at Postnet ChinaTown in Midrand. When they have regular customers there they give them waybills to send although they don’t take in parcels (isn’t this fraudulent?) or misguided information for the recipients of such parcels??? So I had asked a lady to send a parcel for me via postnet China town and when I requested waybill she sent a picture of one with all information added on it... I was amazed when I was unable track it so I called them and was told the parcel was sent on Tuesday 21/07, a lady by the name of Precious confirmed this, as I was still unable to track it on Monday 27/07 I called again this time I spoke to a guy who was said to be the manager who refused to give me his name and went on to drop the call on me after confirming that he just gave the lady so we waybills as she was a regular client however the parcel was never sent as she never left it at their branch. When I called again to speak to him he refused To speak to me making comments in the background like “she must call the person that was supposed to send the order this is not my problem” when in actual fact it is because you are an accomplice to misinforming clients as you are giving out waybills without receiving parcels. The lady (Precious) even went as far as sending me a copy of the waybill via email as “proof” that it was sent last week when it never was. Is this the level of service provided to postnet clients??? Disappointed!
0 replies
77 months ago
Lies by consultants causing major inconvenience
On Saturday 28/12/2019 I went to Capitec Mall of the North to open an account for my daughter... the consultant that was assisting me was Pauline. She entered my daughters details on the system, then entered my details, the system requested fingerprints and she asked my daughter to put in her fingerprints when it should’ve been my fingerprints entered. The system then didn’t allow her to continue with application. She asked me to come back to branch on Monday 30/12/2019, which I did. Then when she attempted to open account again she was blocked from doing so, pop up message on her screen said there was a document required, she called their call center then said to me “I’m sorry I won’t be able to open this account coz there’s something wrong with your ID and you need to go to home affairs to sort it out”. I explained to her I have an account with Capitec and recently opened it and she had shocked looked on her face, I then asked to speak to manager who also backed up the consultants lie that my ID had an issue and I needed to go to home affairs to get Hanis document, and from my knowledge this document is used to verify fingerprints, which means the mistake the consultant did caused the system to pick up red flag because obviously fingerprints didn’t match with home affairs because she put my daughters prints.... and instead of apologizing she made stupid story about an issue with my ID and her manager supported this nonsense. I think your clients deserve better, acknowledge your mistake, apologize and explain DONT LIE because you think you know better!!!
61 replies
95 months ago
Disappointment in service NOT PROVIDED
Im extremely disappointed with the service I received or lack thereof at MTN Waterfall Mall Rustenburg... I got a router on 10/05/2018 & the package was a 10gig day data & 10gig night data package. My invoicing date is the 14th of every month as per my existing contract, however on the 14th of May I only received 5gig day data and 10gig night data. I went back to store a query was logged ref no. 1- ********** 7466 with turnaround time of 48hrs, on the 18th May I went back to store for feedback and I was told systems are offline so I called call centre and was told query has been escalated and I was given another ref. ********** 77 with turn around time of 24hrs, on 23rd May went back to store and was told query is still not solved and another one was logged with ref. 1- ********** 4916 with another turn around time of 48hrs... on the 30th I paid the FULL amount for the contract although I didnt receive the services I paid for, I called the call centre again for feedback on 30th May and was told the lady who captured application (Thato Mogomotsi) did so incorrectly and I need to have this rectified and i was given ref. 1- ********** 9496. Today is my second billing date since ive taken this contract and STILL I only received 5gig day data. When I went to the store I asked to see Thato Mogomotsi, when I explained my issue, she rudely told me there was nothing she could do and was arguing with me when I tried to explain to her that Ive been trying to sort this out for a FULL Month and she made an error. Instead of acknowledging the mistake she made, which was confirmed on two occassions with 2 different call centre agents. I even called the call centre as I was sitting in the store and she still didnt acknowledge her mistake after Minenhle from the call centre also confirmed there was an error in capturing. Today i was given another 2 references, one from call centre ********** 97 and another from Thato Mogomotsi the disrespectul, rude consultant that put me in this situation to begin with 1- ********** 1371. So this month again must I pay for services not received? And when MTN finally resolves thid issue will i get the 10gigs they now owe me for last month and this month? This is disgusting service really and Im extremely disappointed... your BOZZA NETWORK, is not bozza AT ALL!!!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
10 (71.42857142857143%)