Complaint Regarding Inadequate Communication and Service at Wits Dental Clinic

To Whom It May Concern,

I am writing to formally express my deep dissatisfaction with the treatment and communication I received from Wits Dental Clinic in Johannesburg.

On 9th May 2025, I attended an appointment at the clinic and was seen by a dentist who advised that I required further assessment by a Prosthodontics specialist. I was informed that my file would be submitted to the Prosthodontics department and that I would be contacted within approximately three months to schedule an appointment.

However, after receiving no communication for several months, I followed up with the clinic on 16th September 2025. To my dismay, I was informed that I am not on the waiting list and that the treating doctor had apparently taken my file directly to the Prosthodontics department. This explanation strikes me as highly irregular and possibly inaccurate, especially given the lack of any confirmation or follow-up from the department itself.

Furthermore, I was told that the waiting list for Prosthodontic services exceeds two years—a fact that was never disclosed to me during my initial consultation. This lack of transparency and failure to communicate critical timelines is unacceptable and has caused me significant distress and inconvenience. My file number is 6120381, and I request that this matter be investigated thoroughly.

I find the handling of my case to be unprofessional and indicative of a broader issue in patient care and administrative accountability. I am requesting the following:

• A formal explanation for the miscommunication and delay • Clarification on the current status of my file and expected timeline • Immediate consideration for alternative arrangements or referrals

I trust that this matter will be treated with the seriousness it deserves. Should I not receive a satisfactory response within 14 days, I will escalate this complaint to the Office of Health Standards Compliance and the Health Professions Council of South Africa.