Wix.com - keep looking elsewhere

I have been with Wix for just over a year. Here is my overall experience. The website creation is easy, however you are very limited with SEO. Converting certain key H1 are not allowed. Layouts are removed and you are forced to pick what’s left. Certain items are fixed and you cannot adjust to how you would like it to look.

Your main website and mobile site are linked and you have minimum settings for mobile. This is very poor as mobile is a big portion of users.

Support tickets can take up to 2 months and you can only interact with support is via live chat.

Serious issues, like your site being broken, is a nightmare. There is no priority, no accountability and you are left stranded for days , waiting for these issues to be resolved from Wix’s side. You are just told wait for an email update. Your yearly fee is not as bad as other providers however , their support for critical issues is very poor. This is a big one, as having broken site impacts your brand and loses your sales.

Hope this helps and one wanting to start a website.