BAD SERVICE AND INEFFECIANT STAFF

I have never had such a bad business experience in my 18 years in business. You get absolute no service from them. It has not taken since August to get my client's order and the terrible thing is they don't know where the parcel is now. My courier was booked to collect from them and now I have been told it was sent to a different address. I spoke to them at 5pm yesterday and the parcel was still there. They had the address which it has to go to and everything on the waybill. You can phone them and they never have any answers. If you leave a message, they don't return your calls. It has been an absolute pathetic experience and makes us look bad to our client. I will never use them again for anything. TOTALLY BAD SERVICE!!!!!!!!!!!!! 10/10/18