Horrible attitude and service

Unfortunately they were the only place in my area that I could find who does big metal ring binding on paper manuals... But there my troubles started. Wizardz in Tygervalley bound 25 manuals for me and for months afterwards, I had to keep returning the manuals to be re-done, as the pages kept falling out. Recently, I took two manuals back to them and the service was atrocious!!! First, the one guy in the shop ignored me and went to stand in the back of the shop on his phone. After about 5 minutes waiting, I asked him if he could help (there was no one else in the shop), he said he was doing printing (but the printer machine was doing it, not him!!). I asked him if he got the time, if he could bind in three new pages for me into 2 manuals and left. About 2 hours later, I got there and they told me they couldn't do it, as it would mean the have to put in new wiring. I said to the woman helping me that this isn't a problem and I will return 30 minutes later. Got back later and the pages were inserted and bound IN THE WRONG ORDER (back to front). All the pages were numbered, so if she cared at all, she would have checked the page numbers. I was in a super big hurry, but told her to reprint those colour pages and re-bind it - at their cost. She has such an attitude and then did a half-assed job to cut the same pages (no reprint) and give me the manuals back STILL bound in the wrong order! I told her that this is **** work and left the shop - they still charged me R 110 for the two new metal binding!! She had such a **** attitude and I will NEVER go back to them. She back-chatted when I complained about her **** work. Luckily due to this horrible experience, I was forced to find a lovely shop in Century City that also does the large metal binding. Goodbye useless company - you seriously need to work on your customer service and satisfaction.