Terrible!!!!!

Today I went into your V&A branch to print out business logo's that I print all the time at multiple branches. I. Print them @ 5cmx5cm on 160g board in colour. I usually pay R11, which I was then informed now costs R12.20 or something like that.. Fair enough prices go up.. Strange time for a price increase, but whatever. Then however I get informed by one of your sales staff that there would be a R90 graphic design charge. Firstly.. I have never ever paid any such charge and to say it's a graphic design charge is absolutely ridiculous. It's a click of a button.. Selecting multiple columns and rows in the print window. How on earth do you warrant R90 for that. That is literally R15 a click of a mouse... Can you please explain that to me?? Also when asking why I had never been charged that before.. I was informed that it is down to their discretion... What bull**** business model is that. Do let's simplify this... I had a 5x5cm design.. I wanted as many as I could fit on a A4 160g board in colour.. I was charged R90 for the placing.. Which you claim is a graphic design fee and then my design was still ****ed up as there was zero bleed... So I couldn't make out where the one design ended and the other started and one column had the entire number of the business cut off. Disgusting service, disgusting work and disgusting prices!!! Will never be back and will make sure all my clients take their work elsewhere.