WP
WNS PEP
Claimed Business
WP
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
7 Aug 2025, 08:19
Pepcell Mokopane
Hi there, My grandmother is a pensioner and stays in Mokopane. She went to Pepcell and was approached by 2 Pepcell employees 1 of them is Dimakatjo and they told her she won a competion and the prize was a phone. When my grandmother arrived home excited to tell us she won a competion, showed us the prize but to our shock, they actually made her to accept a contract and pay a monthly fee. We then went to Pepcell Mokopane to return the phone because it was given to her under false information. We arrived to find Dimakatso, who refused to call the manager and said we need to pay the 1st installment in order to return the phone. She gave us attitude and told us "what is she suppose to do with the phone" we want to understand - why did they lie to my grandmother that she won the phone? and why do we need to pay for us to return the phone. This is uncceptable and unfair. My grandmother already has 2 phone and she will not buy anything without informing us. We need assistance because she is not able to commit to the monthly payments like I said she is a pensioner. The 2 ladies at the shop were not helpful. One is Dimakatjo and the other lady she covered her name tag so that we don't get her name. This is the Pepcell in Mokopane shop number 4362. Your assistance will be highly appreciated. Thanks, Tshepi
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Aug 2025, 08:19
Pepcell Mokopane
Hi there, My grandmother is a pensioner and stays in Mokopane. She went to Pepcell and was approached by 2 Pepcell employees 1 of them is Dimakatjo and they told her she won a competion and the prize was a phone. When my grandmother arrived home excited to tell us she won a competion, showed us the prize but to our shock, they actually made her to accept a contract and pay a monthly fee. We then went to Pepcell Mokopane to return the phone because it was given to her under false information. We arrived to find Dimakatso, who refused to call the manager and said we need to pay the 1st installment in order to return the phone. She gave us attitude and told us "what is she suppose to do with the phone" we want to understand - why did they lie to my grandmother that she won the phone? and why do we need to pay for us to return the phone. This is uncceptable and unfair. My grandmother already has 2 phone and she will not buy anything without informing us. We need assistance because she is not able to commit to the monthly payments like I said she is a pensioner. The 2 ladies at the shop were not helpful. One is Dimakatjo and the other lady she covered her name tag so that we don't get her name. This is the Pepcell in Mokopane shop number 4362. Your assistance will be highly appreciated. Thanks, Tshepi
0
Replies (0)EN
Ezelle N
1 reviews | Active since Jan 2020
27 Jan 2024, 16:23
PEP Home - non existing customer care.
I purchased a double duvet inner form Pep Fourways Mall in 2024. The "in-fill material" is literally coming apart forming little *****. The inner has only been soaked in a bath 3 times to keep it clean. I have submitted three complaints on the PEP website this week to date no acknowledgment of complaints, follow up e-mail or telephone call.
Helpful (0)
|Replies (0)EN
Ezelle N
1 reviews | Active since Jan 2020
27 Jan 2024, 16:23
PEP Home - non existing customer care.
I purchased a double duvet inner form Pep Fourways Mall in 2024. The "in-fill material" is literally coming apart forming little *****. The inner has only been soaked in a bath 3 times to keep it clean. I have submitted three complaints on the PEP website this week to date no acknowledgment of complaints, follow up e-mail or telephone call.
0
Replies (0)