Pepcell Mokopane

Hi there,

My grandmother is a pensioner and stays in Mokopane. She went to Pepcell and was approached by 2 Pepcell employees 1 of them is Dimakatjo and they told her she won a competion and the prize was a phone. When my grandmother arrived home excited to tell us she won a competion, showed us the prize but to our shock, they actually made her to accept a contract and pay a monthly fee. We then went to Pepcell Mokopane to return the phone because it was given to her under false information. We arrived to find Dimakatso, who refused to call the manager and said we need to pay the 1st installment in order to return the phone.

She gave us attitude and told us "what is she suppose to do with the phone"

we want to understand - why did they lie to my grandmother that she won the phone? and why do we need to pay for us to return the phone.

This is uncceptable and unfair. My grandmother already has 2 phone and she will not buy anything without informing us.

We need assistance because she is not able to commit to the monthly payments like I said she is a pensioner. The 2 ladies at the shop were not helpful. One is Dimakatjo and the other lady she covered her name tag so that we don't get her name.

This is the Pepcell in Mokopane shop number 4362.

Your assistance will be highly appreciated.

Thanks, Tshepi