Refused refund after they could not deliver what I ordered.

Bad service, no stock, no response, refused to be helped, called names. I have ordered 8 work jackets in different styles and sizes from this store, and to my disappointment, they did not have stock on any of the sizes or styles I requested. So, I requested that they order for me the jackets, which took a long tedious process for no reason as I ordered as an individual and paid in full. There were so many forms to fill in while the lady helped other customers in the process. I was told the jackets would be here early the following week, so I said okay, I'll wait. A week passed, and Thursday arrived, and still, I haven't got any feedback from the store. When we called, the lady said she was busy and she would call us back in 10 minutes, which didn't happen. We called back, and she said she tried calling, and we didn't answer, but we didn't have any missed calls. Now, a week later, we called and asked what's the latest on the jackets and asked why she did not call back. She told us that if we have an attitude, she will not help us. So I went back to the store and they told me the jackets would be here the same day. I was told to come back. When I reached back, she called and said the supplier only sent one jacket. So I requested a refund as I was told they can not refund me until the supplier refunds them, which will take more than a month.