Not protecting your clientele!

I was robbed at Wonderpark Shopping center on 10 December 2019 by the Checkers, I immediately went to the security to ask for help and they sent me to the manager Faith (Checkers) that is supposed to assist me, I asked Faith to help me and please find the ladies or see what side they went, but she refused to assist me in any manner as I need a SAPD case number, the same with Wonderpark mall security, I explained that they had just stolen my whole handbag including my phone, car keys, all my bank cards and all my belongings that I had in my handbag, so I had no way of phoning the bank or the police and she refused to help me, I then took my 5 year old daughters hands and we started to run to the nearest FNB ATM to try and cancel my cards, but the nearest one was all the way on the other side of the mall, by the time they cancelled my cards it was too late, they had hacked my phone and withdrew all my money in my account, the FNB assistant helped me to call my husband and mother and the SAPD, and as I went back to Checkers to meet with my mother I it was revealed to me by Faith and the Security at the door, as well as the security guard from Wonderpark Mall that I was not the first victim and that made me extremely upset. I do not understand how Wonderpark Shopping Centre can be so negligent when it comes to mall safety, how is there no protocols regarding theft, why is your security not trained to assist the clients and help to locate the people with the stolen hand bag, it is not as if it was a small phone it was a hand bag, there must have been a way to locate the hand bag before they could get away, they went to a teller so why not check all the people standing at the tellers with a description of my handbag. Furthermore, I am extremely disappointing in the fact that I am not the first person this has happened to and it is confirmed by Faith and the security and the security guard at Wonderpark mall that this has happened several times before, so why did the mall not do anything to prevent this event from happening again and insert appropriate protocols? Is your security there just to protect you the Mall and not your clientele?