Wonderpark security " volsec security" employee

Around 18:30 or 18:40 I got trap inside the lift that decided to stop working, alone and in a heat that I could not breath properly because I was panicking and first time experience. I switched on my phone torch to look for an emergency button, I pressed once, no communication pressed twice, I think I buzzed more than 5 times till some rude lady told me to stop buzzing as I am finishing the airtime. I was not sure which airtime as I didn't call anyone via phone, I asked the lady does she know the danger I am in she rep**** saying yes we heard you and we have called the technician, she repeated again talking about artime. As I checked the lift has a speaker so where does airtime fit in or airtime belongs to her.i told the lady what I die inside while she is busy with airtime.According to her my health meant nothing to her, I started panicking as it was dark, hot and took some 5+ minutes for the lift to work again.If security at wonderpark is how they treat customers might as well close. My life over artime of the lift.i think is volsec security guard, I can't say it was because of ladshedding no, kindly find the lady and I want a written apology regarding me chowing her lift airtime.