Bad spa experience

Arrived at the spa on time, however treatments were delayed. I kept on asking when is our next treatment. Once, we did our first treatment, everything was rushed. The spa didn't give Zen and relaxed vibes. Our Hydro session was supposed to be 30 minutes but was cut to 20 minutes. It was not really a great experience and they were not playing spa type of music. I had put in a request for champagne and desert, but they forgot. Had to ask countless times. However the food was delicious. Big up to the chef