MOST PATHETIC GOVERMENT BUSINESS

I can tell you books about the unfriendly pathetic service one gets from COIDA. Its mandatory to register your workers and the tenders requires you to have a 99 number, but the service is the most pathetic i got from a government institution. I deal with the unfortunately on a daily basis and unless you go to their offices and throw you toys NOTHING GETS DONE!. I have my first encounter when i registered a customer in 2023 but according to coida we need to pay for workmans for years 2021/2022 lol THE BUSINESS WAS NOT EVEN OPEN YET!! Long story short, customer agreed to pay the outstanding fees of 42k?? Recently i got 2 businesses 1 is a change of nature and one is a new registration, both i have been struggling to get done since August 2024 and every time i must hear phone back in 5 to 7 days or phone back in 21 days. We are entering the new year and still it's not done?? Is there a not a class summons we can throw at coida or something? not someone who we can complain to who can fix this service? But i guess it's like that for most government institutions pathetic service!