Systems at compensation down for 3 months with no resolve

I have been following up on a benefit for my son, whose father passed away two months ago. Despite the fact that my child is still studying, the payments have stopped. The call centre insists that I must prove I am alive, yet after numerous calls the system remains non-functional. The representative in Durban has been blunt and unhelpful, and this marks the third month of reaching out with no resolution. Why should we continue paying into Workman’s Compensation when they are clearly unequipped to assist? We pay our taxes, yet government departments seem to become increasingly ineffective.