Misrepresantation

My wife and I purchased the LIFETIME membership on the 14 September 2023 after a sensational convincing presentation in Ballito that met our personal needs especially with regards to Levies of our Time Share that we own. Devan Chetty convinced us both beyond any reasonable doubt that they will take over the levies completely out of our hands and will never form part of our obligation or be handed down after our demise. Firstly with hindsight, these were a team of professional ****s of the highest order. Karen Oelofse, from Client Services is constantly not available with auto reply. She appears clueless with regards to the presentation and the promises made by the Sales Reps. We had to make numerous calls over several days to have our registration finalised on the system so that we can start utilising our benefits according to the agreement. The registration was finalised on the 20 September 2023. From the 21st September 2023 we were anxious about the validity of this company due to the lack of communication from Karen. Only on the 5th October 2023 did she request our Time Share Documents which was emailed to her timeously. No further communication was received to date from Karen. We are desperate to obtain information of our Levy payment To our Time Share Resort which was promised at the presentation for the years 2023 and 2024. Being tired of forwarding messages via "whats app" to Karen and her automated replies to obtained a new contact address from the web site. We obtained a response and forwarded all required information. A response was received indicating that the time share unit for the week was advertised in their e news letter. An email was received from World Vacation indicating that levies will be paid in advance contrary to what was promised at the presentation. Currently our levies for both the years have not been paid to us to date. There are 3 other customers known to us that are in a similar situation purchased during the same period as us. Further it was cheaper to book our vacations via other web sites and the promise of WV bookings is a lie. We have these in writings.