Atrocious, Switch Providers now

Spoke to Sharon. I got my Iphone 12 pro max insured with them, they sent me an excess report of R4 500. They alleged that the price of the device was R30 000, I responded with an original istore receipt from the day I purchased the phone. Guess what? I have been ignored, I finally called them today, the same useless service. I got put on hold for 10 minutes and eventually hung up because SHARON isn’t responding. The negative reviews speak for themselves. I have been a NAKED client for years and they would never disrespect me like this, immediately cancelling and switching so I can be under the same umbrella.