Wrench Monkey Garage
Claimed Business
Wrench Monkey Garage
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ian W
1 reviews | Active since Jan 2020
14 May 2023, 08:29
Shocking!
Shocking hoe these people treat ex employees. They have owed me money since the last past 3 years. When I mailed them, very friendly. They threaten to beat me up if I say anything on hello Peter. Very aggressive and confrontational. I can't believe anyone is still doing business with these guys. I've given them enough time to pay the money they owe me, but nothing. So many bad reviews, not only on hello Peter but on Facebook as well. The son calls himself the 'stig', so funny, living in a dream world.
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Ian W
1 reviews | Active since Jan 2020
14 May 2023, 08:29
Shocking!
Shocking hoe these people treat ex employees. They have owed me money since the last past 3 years. When I mailed them, very friendly. They threaten to beat me up if I say anything on hello Peter. Very aggressive and confrontational. I can't believe anyone is still doing business with these guys. I've given them enough time to pay the money they owe me, but nothing. So many bad reviews, not only on hello Peter but on Facebook as well. The son calls himself the 'stig', so funny, living in a dream world.
0
Replies (0)FS
Faghme S
1 reviews | Active since Jan 2020
20 May 2022, 06:33
Rip off and Terrible Customer Service
I will never recommend their services to anyone. I took my motorcycle to them in 2021 for a service. We then discussed chain and sprocket replacement and we decide to replace it. Aswell as fit some upgrades and fabricate a number plate bracket (seeing as they removing the standard number plate bracket to fit the integrated tail light.) Verbal discussion and pricing I got was around R5500-R6000 - fine. They then needed about a day and a bit to complete the job - fine. I drop off my bike the 25th of January 2021. Here's where things get sketchy. After a few days I contact them asking when the bike will ready - long story short they stall me and I eventually collect my bike on 02 Feb 2021. Remember, they verbally quoted between R5500-R6000. I arrive there and my bill is now R9711.75. They charged me: Labour R3025 Chain & Sprocket R2550 Service Parts R2630 (Oil, filter, plugs) Consumables R240 (not sure what that is for) VAT 15% Total R9711.75 I'm flabbergasted but I pay the bill because I needed my bike back as I used it to commute to work. However, as discussed, we agreed upon certain things to be done which wasn't completed. They removed number plate bracket and fitted the integrated tail light, so there was no number plate was on the bike at the time of collection. They also hadn't fitted front incators - fine. They then asked me to come back and drop off the bike so they can complete the job. I agree and come back the following week to drop off the bike. On collection of the bike (2nd time) there was still no number holder made. The person working on the bike ensures me that he will make it at another time because they busy and have alot of work. I too needed to use the bike for work so I agreed again - fine. I leave my standard indicators with him. I asked him if it will be safe there. "I'll keep them in my desk draw" he says to me - fine. I'm eventually fed up with them messing me around so I don't go back thinking I can just pick up my indicators at a later stage. Fast forward to last month. I call them up asking about collecting my indicators. The disrespectful manner in which the call was met with was quite shocking! The lady answering the call tells me she needs to check her records cause it's so far back and ensures me she will get back to me. Rushing me off the call. This call took place 26th April. She then responds to me later via a whatsapp message: "Hi there chatted to Ikraam, he will need some time to look for indicator as was so long ago . Will advise soonest thank you Denise Wrench Monkey CPT" My response: "Thank you. Will wait on a response from you guys" 9th May I still havent heard back from them so I decide to whatsapp message again: Good Morning Denise. Could you please give me some feedback on the indicators. Thank you. Her response: Sorry we don't keep old parts that long. My response: The reason the parts was still there was because there was still work to be done on the bike which I had already paid for. A few moments later my phone rings, it's Gary/Greg or something. He starts going off at me, screaming over me that they haven't charged me labour for making a number plate holder.(debatable) Nevertheless I give him a chance to speak. When I start speaking he again screams over me "why must I look after your parts" taking no responsibility for his employee who assured me my parts is safe with them. Infact using profanity and a derogatory manner speaking to customers. Honestly, I don't care about the parts or that they waayyyy over charged me. But the mere fact that they are disrespectful and conduct business this way in 2022 is pathetic. They could've easily remedied the situation if they had an ounce of dignity or respect in them for PAYING customers. I hope unsuspecting customers read these reviews before making a decision on taking their beloved bikes to this place. I hope this review also finds them and changes their way of doing business, who knows maybe they'll get some customer service training in the near future. ***NB these wrenches will make a monkey out of you.
Helpful (0)
|Replies (0)FS
Faghme S
1 reviews | Active since Jan 2020
20 May 2022, 06:33
Rip off and Terrible Customer Service
I will never recommend their services to anyone. I took my motorcycle to them in 2021 for a service. We then discussed chain and sprocket replacement and we decide to replace it. Aswell as fit some upgrades and fabricate a number plate bracket (seeing as they removing the standard number plate bracket to fit the integrated tail light.) Verbal discussion and pricing I got was around R5500-R6000 - fine. They then needed about a day and a bit to complete the job - fine. I drop off my bike the 25th of January 2021. Here's where things get sketchy. After a few days I contact them asking when the bike will ready - long story short they stall me and I eventually collect my bike on 02 Feb 2021. Remember, they verbally quoted between R5500-R6000. I arrive there and my bill is now R9711.75. They charged me: Labour R3025 Chain & Sprocket R2550 Service Parts R2630 (Oil, filter, plugs) Consumables R240 (not sure what that is for) VAT 15% Total R9711.75 I'm flabbergasted but I pay the bill because I needed my bike back as I used it to commute to work. However, as discussed, we agreed upon certain things to be done which wasn't completed. They removed number plate bracket and fitted the integrated tail light, so there was no number plate was on the bike at the time of collection. They also hadn't fitted front incators - fine. They then asked me to come back and drop off the bike so they can complete the job. I agree and come back the following week to drop off the bike. On collection of the bike (2nd time) there was still no number holder made. The person working on the bike ensures me that he will make it at another time because they busy and have alot of work. I too needed to use the bike for work so I agreed again - fine. I leave my standard indicators with him. I asked him if it will be safe there. "I'll keep them in my desk draw" he says to me - fine. I'm eventually fed up with them messing me around so I don't go back thinking I can just pick up my indicators at a later stage. Fast forward to last month. I call them up asking about collecting my indicators. The disrespectful manner in which the call was met with was quite shocking! The lady answering the call tells me she needs to check her records cause it's so far back and ensures me she will get back to me. Rushing me off the call. This call took place 26th April. She then responds to me later via a whatsapp message: "Hi there chatted to Ikraam, he will need some time to look for indicator as was so long ago . Will advise soonest thank you Denise Wrench Monkey CPT" My response: "Thank you. Will wait on a response from you guys" 9th May I still havent heard back from them so I decide to whatsapp message again: Good Morning Denise. Could you please give me some feedback on the indicators. Thank you. Her response: Sorry we don't keep old parts that long. My response: The reason the parts was still there was because there was still work to be done on the bike which I had already paid for. A few moments later my phone rings, it's Gary/Greg or something. He starts going off at me, screaming over me that they haven't charged me labour for making a number plate holder.(debatable) Nevertheless I give him a chance to speak. When I start speaking he again screams over me "why must I look after your parts" taking no responsibility for his employee who assured me my parts is safe with them. Infact using profanity and a derogatory manner speaking to customers. Honestly, I don't care about the parts or that they waayyyy over charged me. But the mere fact that they are disrespectful and conduct business this way in 2022 is pathetic. They could've easily remedied the situation if they had an ounce of dignity or respect in them for PAYING customers. I hope unsuspecting customers read these reviews before making a decision on taking their beloved bikes to this place. I hope this review also finds them and changes their way of doing business, who knows maybe they'll get some customer service training in the near future. ***NB these wrenches will make a monkey out of you.
0
Replies (0)EW
Eddie W
1 reviews | Active since Jan 2020
10 May 2022, 05:49
Wrench Monkey is trying to make a monkey of me!
I have been ripped off by Wrench Monkey in Celie Road, Retreat. Despite my complaint to them I believe they have not rectify the situation satisfactory. My complaints are: 1. WM did not quote me before they started the repair despite offering to do so when I dropped off my bike. The bill of R4183.13 was more than the bike was worth. 2. WM failed to solve the main problem that the bike was losing power when one accelerates. 3. WM charged me R595 excluding VAT to weld the exhaust. The exhaust started leaking again after having travelled less then 30Km. When I took it back they rewelded it but said they cannot guarantee that it will not leak again. Surely if you cannot fix something you should be prepared to reverse the charge. Why should I pay over R595 for a job that only lasts 5 minutes.
Helpful (0)
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Eddie W
1 reviews | Active since Jan 2020
10 May 2022, 05:49
Wrench Monkey is trying to make a monkey of me!
I have been ripped off by Wrench Monkey in Celie Road, Retreat. Despite my complaint to them I believe they have not rectify the situation satisfactory. My complaints are: 1. WM did not quote me before they started the repair despite offering to do so when I dropped off my bike. The bill of R4183.13 was more than the bike was worth. 2. WM failed to solve the main problem that the bike was losing power when one accelerates. 3. WM charged me R595 excluding VAT to weld the exhaust. The exhaust started leaking again after having travelled less then 30Km. When I took it back they rewelded it but said they cannot guarantee that it will not leak again. Surely if you cannot fix something you should be prepared to reverse the charge. Why should I pay over R595 for a job that only lasts 5 minutes.
0
Replies (0)EW
Eddie W
1 reviews | Active since Jan 2020
4 May 2022, 05:32
Wrench Monkey is trying to make a monkey of me
I have been ripped off by Wrench Monkey in Celie Road, Retreat. Despite my complaint to them I believe they have not rectify the situation satisfactory. My complaints are: 1. WM did not quote me before they started the repair despite offering to do so when I dropped off my bike. The bill of R4183.13 was more than the bike was worth. 2. WM failed to solve the main problem that the bike was losing power when one accelerates. 3. WM charged me R595 excluding VAT to weld the exhaust. The exhaust started leaking again after having travelled less then 30Km. When I took it back they rewelded it but said they cannot guarantee that it will not leak again. Surely if you cannot fix something you should be prepared to reverse the charge. Why should I pay over R595 for a job that only lasts 5 minutes.
Helpful (0)
|Replies (0)EW
Eddie W
1 reviews | Active since Jan 2020
4 May 2022, 05:32
Wrench Monkey is trying to make a monkey of me
I have been ripped off by Wrench Monkey in Celie Road, Retreat. Despite my complaint to them I believe they have not rectify the situation satisfactory. My complaints are: 1. WM did not quote me before they started the repair despite offering to do so when I dropped off my bike. The bill of R4183.13 was more than the bike was worth. 2. WM failed to solve the main problem that the bike was losing power when one accelerates. 3. WM charged me R595 excluding VAT to weld the exhaust. The exhaust started leaking again after having travelled less then 30Km. When I took it back they rewelded it but said they cannot guarantee that it will not leak again. Surely if you cannot fix something you should be prepared to reverse the charge. Why should I pay over R595 for a job that only lasts 5 minutes.
0
Replies (0)