Underwhelming Delivery Service

I am very disappointed with the delivery service provided by WumDrop for my recent Makro order. I received an SMS at 12pm confirming my Makro order had been collected, but by 19:45pm it still hadn’t been delivered. When I tried to get clarity from the driver, he said he’s “working on a schedule” and would let me know when he’s on his way. That response felt dismissive. I cannot sit around the whole day waiting without a proper delivery time, as I have other commitments. At 17:30pm he asked if he could deliver after 18:00pm and mentioned that the system closes at 18:00pm, so I shouldn’t be surprised if I receive a “delivered” SMS. That is very concerning. Very underwhelming service. Makro should reconsider using WumDrop as a delivery partner.