Fitflop quality has gone down,no longer genuine anymore they are ****mers

I am a fit flop shoes subscriber and I know them selling expensive 100% genuine shoes . I got an email from them advertising their sale on shoes . I bought online the iqushion valentine which was also on sale then July 2023 and to my surprise they advertised something they do not have in their company. I got a call from the company informing me that they don’t have any more of that sandal and they offered me an orange Iqushion sunshine coral as a replacement. I accepted their offer and I received the sandal in August 2023 . It’s a flop I do not wear it everyday so there’s no way I would have found out within 6months that it had a factory fault. On the 28th of April 2024 I was wearing it and just broke while wearing it . It’s not repairable that’s just the end of it meaning I bought an expensive fitflop that was going to last for 8months. They say they use 100% genuine material but I feel that is a **** to buy their shoes . The fit flop shoes are not genuine at all and I tried to complain but they only offered me a R157 voucher which is not worth it . I am very Disgusted and Disappointed