Iconix
3|20 reviews
CW
Christelle W
1 reviews | Active since Member
22 Feb 2022, 12:24
Bad service
I ordered a 2 piece swimwear set. Only the top was delivered. I let them know immediately. I was told they dont have stock. I asked for a refund. I still haven't received my refund. Just excuses
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Replies (53)Iconix's replyOfficial
22 Feb 2022, 13:40Hi Christelle,
Thank you so much for reaching out to us. I am so sorry to hear of your negative experience with your order. We can assure you, we aspire to provide our customers with the best experience from start to finish but realise that we indeed slipped up in this case.
According to our records, our Customer Support Agent Megan has authorised your refund via PayFast and has been in touch to let you know of this. Please could I ask you to backtrack on your transactions to the date of purchase (6 February) as the amount in some cases will re-reflect on this date?
If you have any further questions or concerns regarding the refund, please email us at support@iconix.co.za for the attention of Dean (General Manager).
Hoping this is resolved swiftly! Apologies once again.
Best,
The Iconix Team
Thank you so much for reaching out to us. I am so sorry to hear of your negative experience with your order. We can assure you, we aspire to provide our customers with the best experience from start to finish but realise that we indeed slipped up in this case.
According to our records, our Customer Support Agent Megan has authorised your refund via PayFast and has been in touch to let you know of this. Please could I ask you to backtrack on your transactions to the date of purchase (6 February) as the amount in some cases will re-reflect on this date?
If you have any further questions or concerns regarding the refund, please email us at support@iconix.co.za for the attention of Dean (General Manager).
Hoping this is resolved swiftly! Apologies once again.
Best,
The Iconix Team
Best regards,
Iconix's reply22 Feb 2022, 13:40
Official
Hi Christelle,
Thank you so much for reaching out to us. I am so sorry to hear of your negative experience with your order. We can assure you, we aspire to provide our customers with the best experience from start to finish but realise that we indeed slipped up in this case.
According to our records, our Customer Support Agent Megan has authorised your refund via PayFast and has been in touch to let you know of this. Please could I ask you to backtrack on your transactions to the date of purchase (6 February) as the amount in some cases will re-reflect on this date?
If you have any further questions or concerns regarding the refund, please email us at support@iconix.co.za for the attention of Dean (General Manager).
Hoping this is resolved swiftly! Apologies once again.
Best,
The Iconix Team
Thank you so much for reaching out to us. I am so sorry to hear of your negative experience with your order. We can assure you, we aspire to provide our customers with the best experience from start to finish but realise that we indeed slipped up in this case.
According to our records, our Customer Support Agent Megan has authorised your refund via PayFast and has been in touch to let you know of this. Please could I ask you to backtrack on your transactions to the date of purchase (6 February) as the amount in some cases will re-reflect on this date?
If you have any further questions or concerns regarding the refund, please email us at support@iconix.co.za for the attention of Dean (General Manager).
Hoping this is resolved swiftly! Apologies once again.
Best,
The Iconix Team
Best regards,