You won't get your promised refund if they can't get your birth certificate!

I paid this company for expedited service to get my daughter's vault birth certificate. They promised on their website, and Tanya confirmed in a WhatsApp call, that should they be unable to get the document, they would refund half my money and tell me how to proceed. The National Archives had lost the birth certificate. Tanya did tell me how to proceed but the company has never refunded a single cent. I have made several polite requests for the refund. Tanya told me in October that she was overseas till the 28th of October and would see to it on her return. Nothing happened, so I emailed a request for an update. Nothing. I asked again. Nothing. I went to WhatsApp and it looks as if Tanya has blocked my number as the chat chain has vanished and the message I sent has not been read. This leads me to suspect that she has also blocked my email address. I recommend Hamilton at Clearance Central. When he could not get a document for me, he refunded the entire fee! He's very professional, answering messages the same day, and delivering results in very quick time.