PC Express: Don't do online business with this company

Worst online shopping experience ever!! It took 12 days for me to receive a product that was indicated as “Availability: In stock”. Of the three phone calls, one email and one Facebook message made/sent to try to find out when I would receive my computer, I was told every single time (over four different days), “We are shipping today” or “We shipped yesterday”. I received the waybill/tracking information from PC Express AFTER the pc was delivered. Of course I was not home when the courier company came by because I had no clue when it would be delivered, and apparently neither did PC Express. I also had to make repeated enquiries regarding a Steam voucher that was offered as part of the sale before I received it. Then after almost a week of troubleshooting, I find that the onboard network card is defective. I have absolutely no hope of being assisted by this company in this regard. While it seems that the physical store receives very good reviews, I will strongly recommend people NOT to deal with PC Express in terms of online sales as they appear completely clueless, the online tracking system is not updated (you have to phone them to track your order), and one does not receive any feedback if one uses the online enquiry submission function. I also received no assistance from the sales person who originally sent me the quote, even after phoning and leaving a message with the receptionist. The Facebook messaging channel is equally useless. I would give zero stars if it were possible.