Terrible service and treatment of cat

1 is too high a rating for this inept company. Not only did they give a bad service and failed to keep me properly informed, but they CAUSED my old cat to have to be retained in quarantine, as last minute it became apparent they had not done the paperwork needed, and he was in awful condition when I finally got him (no bedding, hungry, sick with snuffles, smelling and soaked in his own urine, etc.) and traumatised. On top of that I incurred a huge amount of unnecessary expenses including vet bills. Do not subject your pet to them.