Really disappointed, and annoyed

Really appalled at there service, in December I ordered items from them, 1 item was damaged, 2 items were not the correct size, I immediately sent a message to them and told them that couriers have high traffic now. I then sent and email and they said I should sent the items back at my own cost, I did. Today they responded and said that they got the items back too late and that the items smell like smoke, but it's still brand new. I do not smoke nor does anyone in my family. Maybe the person who was doing the check just had a smoke. They refuse to refund or for me to take other items. Now ZD21 wants me to pay another R70 to pick up the items, In total I already paid R140 for delivery.