SL
sandy L
Active since Jun 2011
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Really disappointed, and annoyed
Really appalled at there service, in December I ordered items from them, 1 item was damaged, 2 items were not the correct size, I immediately sent a message to them and told them that couriers have high traffic now. I then sent and email and they said I should sent the items back at my own cost, I did. Today they responded and said that they got the items back too late and that the items smell like smoke, but it's still brand new. I do not smoke nor does anyone in my family. Maybe the person who was doing the check just had a smoke. They refuse to refund or for me to take other items. Now ZD21 wants me to pay another R70 to pick up the items, In total I already paid R140 for delivery.
0 replies
8 months ago
I want my money
Uber eats took money out of my account for no apparent reason, they said my account is linked to myself. I just want my money
0 replies
12 months ago
Wrongful charges and increases
I phoned telkom to cancel prime select, nobody knows what to do, as Amazon and telkom is charging me for the same service. I have a 1 year contract with telkom for my fibre, my premium was increased. It's a contract and the amount was suppose to stay the same for 12 months, until the contract expires or I renew it. Telkom is a big *******.
0 replies
13 months ago
Really disappointed, delayed and unprofessional
I have my policy with Sanlam for almost 15 years and never missed a payment or had any claims. Last year I was told that I needed a spine operation urgently, I first done conservative treatment before making that big decision of going for a lumbar spinal fushion and decompression, the operation was finally done on the 10th January 2025 as the pain was unbearable. My policy covers neck and back up to 25% per region. On the 10th March 2025 all the necessary documents over and above was sent to sanlam living benefits for functiona limpairment. I followed up continously to ask if any further documentation is required and the consultant said that all the information that they needed we have submitted including the minimum format report from my neurosurgeon ( now they requesting it again, every time I go to the neurosurgeon I have to pay R1400, as my medical aid is already exhausted. Only today I get a pain questionnaire, yet my physiothe****** gave a detailed report. In the email they sent me, they said that the maximum medical improvement has not been reached, yet it can take up to 6 months to 1 year to reach a maximum improvement. All reports were sent to Ssnlams medical department, they should know the time frame that is given by any medical professional would be 6 months to 1 year. I actually needed the money to continue my physiotherapy. I am really disappointed and they want reports that was already submitted and want me to pay out 9f pocket. I am so disappointed at sanlams business ethics. Especially being a long standing customer, it seems when it's time for them to pay they look for every excuse no to.
106 replies
14 months ago
Really impressed
I am so impressed with Lebo and Masello from sanlam gap cover for really going the extra mile to finalize my claim, they constantly kept me updated and made the claims process as easy and quick as possible. You guys deserve every single star 🌟
71 replies
14 months ago
Disgusting service
I.have purchased a LG toploader washing machine from takealot, about 5 months ago. The washing machine stopped draining the water and I contacted takealot, I told them that I want a replacement not a refund. The machine was picked up on Monday and Wednesday they refunded my takealot account with the money and advised that the machine is out of stock. I went online and they.have the exact same machine, so the price is higher. I contacted takealot and opted for the Samsung or hisense toploader, there is a R1000 difference, upon speaking to the customer service agent he said that they would write of the R1000 and deliver the machine on Friday. Today I went onto takealot and he just put the washing machines in my basket. They promise to call or sent emails and yet nothing. I am really disgusted with their unprofessional ethics.
0 replies
16 months ago
FNB at it again with *****.........
On the 18/12/2024 @ 10:10pm a payment was made to Amazon, I was asleep and no notification came through for approval or decline. I do not ever in my life buy from Amazon. So 5am today I check my phone and scroll through my phone, I get a security alert that there suspicious activity on my account. I immediately go into my FNB App and see a pending payment to Amazon, I called the Fusion department, they said that the money is pending and not paid to anyone, I explained the above to the consultant and she said I must report it as *****, I didn't understand why they couldn't just put my money back. I have made numerous calls to the ***** department today regarding this whole incident, they are laid back and relaxed and no sense of priority. The last call with them I was informed that they paid Amazon and the money is no longer pending, yet I reported ***** on my account. I went a step further and signed up with Amazon, they had no record of any transactions in the past or present. I am almost certain there is a chain of people working in the bank and using international companies names to withdraw funds in a crypto currency. This is the second time I have encountered such ***** with FNB. I want my money asap I'm not waiting between 7 to 30 working days as I did not approve anything, do your investigation but in the mean time pay my money. Totally dishonest
56 replies
17 months ago
Sanlam are ****s
I have my policy for years with Sanlam Matrix, and never made a claim. According to my policy schedule I am covered for neck and back, I need an urgent spinal fusion, lamenectomy, disectomy and decompression, which fits the criteria if Sanlam paying 25% per spinal region. I have sent all the documents as requested and then on 3 different dates they requested more documents to be sent, which was sent almost immediately. I was then requested to go to my neurosurgeon and for him to do a checkup and give me a report which cost me quite a bit out of my own pocket. The documents that was sent, mri with reports, blood test, conservative treatment plan, and then the authorization for my operation from my medical aid and also other reports. Today I got an email from Sanlam rejecting my claim as they do not cover one of the diseases that I have regarding my spine (yet on my policy there is no reference made to what diseases would and would not be covered) the other disease or impairment could lead to me being paralyzed, Sanlam say they have specialist and doctors that review all the reports, but I somehow doubt that because they would have known the severity of my condition. The policy wording in the document and what is mentioned by the claims department contradicts each other. Also, I have been trying to get in contact with the Sanlam Complaints department with no success at all, I left messages and no personnel has made contact with me. I am really disappointed at Sanlam's ethics and poor treatment towards long standing clients.
112 replies
30 months ago
Really disappointed that Dotsure canceled my policy
I have had my policy with Dotsure for about a year, I've had small claims and one was rejected as per my policy /schedule the claim was supposed to be approved. I had a claim dated the 14 October 2023 (accidental claim) out of my control. Today I get a call from Randy to tell me that my policy is flagged and they are giving me 31 days notice of cancelation. I had my motor vehicle with another insurance company and they kept on insisting that I add my vehicle to the policy, which I did. I asked them if they can increase my premium or just keep the motor vehicle and structure on my policy. My vehicle has never been in an accident and only 1 claim was made on my structure. I am really disappointed that dotsure has done this as there moto says: We create fans not POLICYHOLDERS. But this is not the case.
131 replies
34 months ago
FNB ***** Department are protecting *****sters instead of helping longstanding clients!!!
Beyond pathetic customer service from FNB ***** Department. On the 4th of May 2023, I reported ***** on my credit and debit card. I was told that between 7 and 30 days the ***** case would be resolved. Case #2023/2228673 & #2023/2228613. I was informed to get an affidavit and open up a SAPS case, which I did. I have submitted all relevant documentation, SAPS case number and a full written report and bank statement pertaining to the ***** incidents. On the 8th of May 2023, Kelebogile Tshole contacted me but I could hear little to nothing as the telephone line was completely distorted. I asked her to e-mail me so that we could discuss matters further via e-mail, since seeing she had a problem with her landline. She suddenly went awol, no contact from her thereafter, until I continuously called the ***** department and was given her e-mail address. On the 22nd of May 2023, I finally sent an e-mail with all the relevant documents as requested. I could never get hold of her via her landline and she never rep**** on my e-mails, the landline always gave an audible message "sorry, the number you have dialed does not exist". Eventually I made contact with Vimla Govender and asked her to please contact Kelebogile's manager as I was getting no response. Mr A. Naidoo then made contact with me on the 7th of June 2023. He said that it was a very complex case and they are still busy investigating and that Kelebogile would keep in contact with me. I kept on sending her numerous e-mails and she said she was still busy with the report. On the 28th of June 2023, at 10:44am, Kelegobile contacted me and informed me that the report is finalised and confirmed that the ****mer account is still frozen and has sufficient funds available to cover for the ***** amount of R19 500 that was *****ulently taken out of my account without my consent. Kelebogile confirmed that she is handing the report to Mr A. Naidoo and he will sign it off and hand it to the finance department for processing. The payment of R19 500 was agreed to be paid into my account on the 30th of June 2023 as it would be a transfer from FNB to FNB. I asked her if she was definitely sure that payment would be made and she agreed that this would be actioned according to the telephonic conversation that is also recorded. I then asked her to send me an e-mail relating to the agreement that was discussed and she agreed to send the e-mail before the end of business that same day. However, no e-mail or related correspondence was sent to me. I then send an e-mail on the 29th of June, requesting that she must please send the acknowledged e-mail as previously requested. However, there was an out of office message that notified me to contact her colleague, Masuma Mmalekutu, which I did and I explained to her everything that Kelebogile had said to me on Wednesday. Masuma said she was going to review and send me an e-mail as per our discussion that was recorded. Masuma did e-mail me the very same day and confirmed that she had spoken to her manager and that the process was still under review and would be sent to the finance department to action. On the 4th of July, I sent Kelebogile an e-mail to enquire why the payment was not yet made. She did not respond. On the 5th I gave her a call and got no response. Eventually Kelebogile did call me back and the line was very distorted once again. She called me a few times until eventually I managed to hear her clearly. She then enquired about my son who has no knowledge of this situation. Basically I gave her my son's number to contact him and ask him whatever she needed to inquire and I feel that this was not an appropriate step to take as they violated the POPIA act as they never made contact with him to get consent on reviewing his account. This was also not relevant. Today, 06th of July 2023, I contacted Mr A. Naidoo. I felt that he asked very personal questions not relating to the ***** case in question. He insisted that my son transferred R9 500 into the *****sters account and that I need to contact him about this as this was very suspicious. I contacted my son and he confirmed that he has no knowledge of such payment that was made to any *****ster. He sent a statement to validate this fact that he had no involvement in such a transaction. I sent the statement from my son to Kelebogile to review. Mr Naidoo again contacted me and I asked him when I will be getting my money. He blatantly said that it would have to undergo 3 different reviews which was never ever discussed with me prior to this. He further confirmed that I will not get back my funds at all. I then told him that my telephonic conversation with Kelebogile on Wednesday was a binding agreement and he said that the bank can change their decision at any time. He again emphasized that I would not get my money and that he could not continue the conversation as he needed to attend another meeting. He said that he would be listening to the recording between Kelebogile and myself and internal procedures would take place if necessary but I would still not get my money! I am really disgusted at the way in which this case was handled and also the timeframe. It seems FNB has a high regard for *****sters / ****mers and have no regard for longstanding, excellent clients that basically entrust there money to be safeguarded by such an institution like FNB. Very disappointed at FNB being a financial institution that is *********, dishonest and does not adhere to their image or to their motto....😒
60 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)