Inaccurate credit reporting

I am lodging a complaint against XDS (Xpert Decision Systems) regarding the mishandling of a formal credit dispute.

I completed the dispute form provided by XDS and submitted it together with supporting documentation. XDS later advised that, based on feedback from the service provider, the dispute was not resolved in my favour. No supporting documentation or detailed reasoning was provided for this outcome. I subsequently advised XDS that the dispute was not properly submitted by them. Specifically, the email the XDS rep sent to the lender did not include the details contained in the dispute document they required me to complete, resulting in the lender not receiving the full substance of my dispute.

Despite this being raised , XDS did not correct or re-submit the dispute with the full details No explanation was provided for the omission of the dispute information. My follow-up emails requesting clarification have been ignored The XDS rep further indicated that they are still awaiting feedback from the service provider’s legal department. Despite the absence of legal confirmation and the unresolved procedural issue, the adverse listing remains active on my credit profile. If XDS cannot demonstrate that my dispute was accurately and fully conveyed to the lender, and cannot substantiate the listing with proper legal confirmation, the listing should be removed or suspended pending investigation. Instead, XDS advised me to escalate the matter to the Ombudsman while maintaining an unresolved and improperly handled listing