Hidden cost with lies

I took my old LG in for a battery. I told the service department that the battery needs to be replaced. So I got the quote went downstairs to pay for the battery. Then I was informed about an assessment fee. But I told them the battery needs to be replaced. Then I get a quote for black tape and labour but I bought a new battery at the shop. Now Josephine instant that she told me about labour and black tape cost. Which she never did. So at the end of the day you are being charged for something you said is wrong with your phone.