Poor service levels once Xerox lock you into a 5 year contract.

Once Xerox have locked you into a 5 year maintenance contract, it is exceptionally difficult to get them to deliver replacement toners, which are part of the contract. I have cut and paste my latest email.......

Email sent 7 Feb 2019 I have instructed our accounts department to withhold all payments until we receive this toner.

As discussed with Mervin, I assume your company is either in financial trouble and are unable to service their contracts or your service levels are just exceptionally poor.

Once we run out of toner (which will be in the next few days) it will cost us R20k every 2 hours we can’t print!!!! As usual to get a toner delivered requires me making a song and dance about it and you continue to cut it fine with getting a toner to us in the 12th hour.

Xerox certainly don’t make doing business easy!!!