X
Xerox
Claimed Business
X
Xerox
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Xerox
Xerox has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Xerox across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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yC
yolandi C
1 reviews | Active since Jan 2020
9 Sept 2025, 07:40
XEROX EAST LONDON - Service...dissapointing
XEROX in EAST LONDON Service is very poor, sitting more than a week without a working printer. Logged a call on 1/9/2025, Monday, and had to keep on phoning them to get someone to assist us, besides waiting a long time on the phone, they never call back, they don't give feedback. We waited 3days, Wednesday, before someone came out to have a look at the printer, then they guy arrived in the afternoon, left and returned the following day, Thursday, in the afternoon to do more tests just to not know what's the problem, then leaves. Understandable when you cant find the fault and you need to run tests, but surly by now you should have find something or at least email or call to give a update. So didn't see the technician on Friday or now Monday 8/9/2025. Called them today to find out what is going on. Waited 20min on the phone for someone to give us update, just for them to tell me the lady that can help me, is not at her phone but she will ask her to call me back.... This was almost a hour ago. Bad Service
Helpful (0)
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yolandi C
1 reviews | Active since Jan 2020
9 Sept 2025, 07:40
XEROX EAST LONDON - Service...dissapointing
XEROX in EAST LONDON Service is very poor, sitting more than a week without a working printer. Logged a call on 1/9/2025, Monday, and had to keep on phoning them to get someone to assist us, besides waiting a long time on the phone, they never call back, they don't give feedback. We waited 3days, Wednesday, before someone came out to have a look at the printer, then they guy arrived in the afternoon, left and returned the following day, Thursday, in the afternoon to do more tests just to not know what's the problem, then leaves. Understandable when you cant find the fault and you need to run tests, but surly by now you should have find something or at least email or call to give a update. So didn't see the technician on Friday or now Monday 8/9/2025. Called them today to find out what is going on. Waited 20min on the phone for someone to give us update, just for them to tell me the lady that can help me, is not at her phone but she will ask her to call me back.... This was almost a hour ago. Bad Service
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Replies (0)MG
Moon G
1 reviews | Active since Jan 2020
23 Nov 2023, 11:02
XEROX EAST LONDON
Phoned Xerox East London for Service for a Business account on the 21 Nov 2023 Tuesday, they pushed it as urgent. They never came. Phoned on 22 Nov 2023, Wednesday. No they will come and they never pitched. Phoned today Thursday 23 November 2023. No they will come today, 3hours later , phone rings a while before the answered. phoned again and this time they say they will come, but can not give me a when. Everything is on hold coz we can not print stuff, It is a business and Xerox could care less about there customer if they take more than 3days on something they classify as urgent.
Helpful (0)
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Moon G
1 reviews | Active since Jan 2020
23 Nov 2023, 11:02
XEROX EAST LONDON
Phoned Xerox East London for Service for a Business account on the 21 Nov 2023 Tuesday, they pushed it as urgent. They never came. Phoned on 22 Nov 2023, Wednesday. No they will come and they never pitched. Phoned today Thursday 23 November 2023. No they will come today, 3hours later , phone rings a while before the answered. phoned again and this time they say they will come, but can not give me a when. Everything is on hold coz we can not print stuff, It is a business and Xerox could care less about there customer if they take more than 3days on something they classify as urgent.
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Replies (0)CK
RB
RorisanG B
1 reviews | Active since Jan 2020
13 Dec 2021, 07:11
NO HELP WHATSOEVER
PHONE CALLS ARE NEVER ANSWERED. RECEPTIONIST IS VERY RUDE!! EVEYONE AT SERVICE DEPARTMENT IS "CURRENTLY UNAVAILABLE"
Helpful (0)
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RorisanG B
1 reviews | Active since Jan 2020
13 Dec 2021, 07:11
NO HELP WHATSOEVER
PHONE CALLS ARE NEVER ANSWERED. RECEPTIONIST IS VERY RUDE!! EVEYONE AT SERVICE DEPARTMENT IS "CURRENTLY UNAVAILABLE"
0
Replies (0)KM
Kgotso M
1 reviews | Active since Jan 2020
17 Mar 2021, 09:21
Xerox Vanderbijlpark Keeping My Business Standing
Can someone please send me the direct number for the Customer Service Manager or Executive of Xerox South Africa. My business has been standing since 2021-03-09. My client Sasol is complaining and threatening contract withdrawal. Xerox Vanderbijlpark - so unprofessional. Amateurs unable to detect and resolve a printer issue. Cannot issue a temp unit while they beat about the bush making excuses for as to why they cannot get my business printing again. Unbelievable. Please send me a number of someone who can press the case for me.
Helpful (0)
|Replies (0)KM
Kgotso M
1 reviews | Active since Jan 2020
17 Mar 2021, 09:21
Xerox Vanderbijlpark Keeping My Business Standing
Can someone please send me the direct number for the Customer Service Manager or Executive of Xerox South Africa. My business has been standing since 2021-03-09. My client Sasol is complaining and threatening contract withdrawal. Xerox Vanderbijlpark - so unprofessional. Amateurs unable to detect and resolve a printer issue. Cannot issue a temp unit while they beat about the bush making excuses for as to why they cannot get my business printing again. Unbelievable. Please send me a number of someone who can press the case for me.
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Replies (0)KC
Kate C
1 reviews | Active since Jan 2020
7 Feb 2019, 07:48
Poor service levels once Xerox lock you into a 5 year contract.
Once Xerox have locked you into a 5 year maintenance contract, it is exceptionally difficult to get them to deliver replacement toners, which are part of the contract. I have cut and paste my latest email....... Email sent 7 Feb 2019 I have instructed our accounts department to withhold all payments until we receive this toner. As discussed with Mervin, I assume your company is either in financial trouble and are unable to service their contracts or your service levels are just exceptionally poor. Once we run out of toner (which will be in the next few days) it will cost us R20k every 2 hours we can’t print!!!! As usual to get a toner delivered requires me making a song and dance about it and you continue to cut it fine with getting a toner to us in the 12th hour. Xerox certainly don’t make doing business easy!!!
Helpful (0)
|Replies (0)KC
Kate C
1 reviews | Active since Jan 2020
7 Feb 2019, 07:48
Poor service levels once Xerox lock you into a 5 year contract.
Once Xerox have locked you into a 5 year maintenance contract, it is exceptionally difficult to get them to deliver replacement toners, which are part of the contract. I have cut and paste my latest email....... Email sent 7 Feb 2019 I have instructed our accounts department to withhold all payments until we receive this toner. As discussed with Mervin, I assume your company is either in financial trouble and are unable to service their contracts or your service levels are just exceptionally poor. Once we run out of toner (which will be in the next few days) it will cost us R20k every 2 hours we can’t print!!!! As usual to get a toner delivered requires me making a song and dance about it and you continue to cut it fine with getting a toner to us in the 12th hour. Xerox certainly don’t make doing business easy!!!
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Replies (0)