Ridiculous commitment to the order

I ordered a custom gate for my flat on 31 August 2022 and also paid 70% of the cost in advance. After several follow-ups and after almost a month i.e., on 30-Sep-2022 they sent the gate with a technician to install the gate. After unwrapping the pack, we found the gate is not as per the specifications. Then I messaged to the salesperson who took the specifications and he aggressively said he will refund the money. Then I escalated the issue to the director and he said he will come down to my house for a discussion on 03-Oct-2022. He along with the same sales person visited my home and convinced me that they will get this issue sorted by refining the gate to match the specifications and will deliver asap. I was also told that by 05-OCt-2022 they will confirm by when they will send the gate for installation. I waited till today i.e., 07-Oct-2022 for their message, but no updates. Then I sent an email to the Xpanda team asking for an update. Then I got a reply from the salesperson that the order is being processed and will let me know the date by today afternoon. Now the time is 16:19, no updates. I am standing on day 37. Don't know how many more days/weeks/months I have to wait.