XW
Xpanda Western Cape
Unclaimed Business
XW
Xpanda Western Cape
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Security
#8NPS Score
0Unlikely
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVR
Vithesh R
1 reviews | Active since Jan 2020
12 Dec 2023, 10:50
Xpanda Western Cape - clearly not worth the effort
Oh dear! I really should have looked at the Hello Peter reviews before using this service provider. I engaged with the sale rep who said one thinmg and then changed his reponses after I paid my money over. I needed gates installed by a specific date. Initially I was assured that the targetted date was confirmed but the sales rep was going to confirm the next day after I paid the money over (24 November). I did not get that confirmation for five days! I then messaged the sales guy and the response I got was shocking!!! When I messaged on 28 November saying that he still hasn't sent confirmation and the response I got was the following: "You will hear from me when it to install pls allow the manufacture process" (verbatim). This is how they treat you when you have paid the money over. Before the installation, I emailed asking for the locks to have one key for all the gates. I was completely ignored. When I followed up, they were only interested in making sure the 2nd payment was done and my request again was completely ignored! They even respond whether it was possible or not...but they wanted their money!!!! I regret using this company and I would urge anybody wanting to install security gates to think twice about using them!
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Vithesh R
1 reviews | Active since Jan 2020
12 Dec 2023, 10:50
Xpanda Western Cape - clearly not worth the effort
Oh dear! I really should have looked at the Hello Peter reviews before using this service provider. I engaged with the sale rep who said one thinmg and then changed his reponses after I paid my money over. I needed gates installed by a specific date. Initially I was assured that the targetted date was confirmed but the sales rep was going to confirm the next day after I paid the money over (24 November). I did not get that confirmation for five days! I then messaged the sales guy and the response I got was shocking!!! When I messaged on 28 November saying that he still hasn't sent confirmation and the response I got was the following: "You will hear from me when it to install pls allow the manufacture process" (verbatim). This is how they treat you when you have paid the money over. Before the installation, I emailed asking for the locks to have one key for all the gates. I was completely ignored. When I followed up, they were only interested in making sure the 2nd payment was done and my request again was completely ignored! They even respond whether it was possible or not...but they wanted their money!!!! I regret using this company and I would urge anybody wanting to install security gates to think twice about using them!
0
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Ramachandran K
1 reviews | Active since Jan 2020
27 Oct 2022, 10:48
Never ever trust XpandaPro Western Cape Town
After my last review on Xpanda, Mr.Quentin from Xpanda has reached me and promised to solve this problem and the gate will be made as requested. I trusted him and waited for 27 more days. The gate arrived today, the guy installed it at the edge of the wall (without checking) then only the gate will fully swing (this is part of the requirement) as with the kind of hinges they have got it will be only possible to make it swing fully if the gate is installed at the edge of the wall. Now, as the gate was installed at the edge of the wall, a big crack formed, as a result, anyone can easily remove the gate just with a little harder pull. Xpanda as they claim themselves as security specialists is not anymore. I have got the gate removed and returned the gate, and now as they have caused the damage (cracks on the wall) and the delay, they are resistant to fixing the damages they have caused on the wall, and it's almost 60 days since I paid the advance payment, they are also not interested to refund the money with interest. I am also going to post this on all the social media platforms so that no other customer will suffer like me.
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Ramachandran K
1 reviews | Active since Jan 2020
27 Oct 2022, 10:48
Never ever trust XpandaPro Western Cape Town
After my last review on Xpanda, Mr.Quentin from Xpanda has reached me and promised to solve this problem and the gate will be made as requested. I trusted him and waited for 27 more days. The gate arrived today, the guy installed it at the edge of the wall (without checking) then only the gate will fully swing (this is part of the requirement) as with the kind of hinges they have got it will be only possible to make it swing fully if the gate is installed at the edge of the wall. Now, as the gate was installed at the edge of the wall, a big crack formed, as a result, anyone can easily remove the gate just with a little harder pull. Xpanda as they claim themselves as security specialists is not anymore. I have got the gate removed and returned the gate, and now as they have caused the damage (cracks on the wall) and the delay, they are resistant to fixing the damages they have caused on the wall, and it's almost 60 days since I paid the advance payment, they are also not interested to refund the money with interest. I am also going to post this on all the social media platforms so that no other customer will suffer like me.
0
Replies (0)RK
Ramachandran K
1 reviews | Active since Jan 2020
7 Oct 2022, 14:22
Ridiculous commitment to the order
I ordered a custom gate for my flat on 31 August 2022 and also paid 70% of the cost in advance. After several follow-ups and after almost a month i.e., on 30-Sep-2022 they sent the gate with a technician to install the gate. After unwrapping the pack, we found the gate is not as per the specifications. Then I messaged to the salesperson who took the specifications and he aggressively said he will refund the money. Then I escalated the issue to the director and he said he will come down to my house for a discussion on 03-Oct-2022. He along with the same sales person visited my home and convinced me that they will get this issue sorted by refining the gate to match the specifications and will deliver asap. I was also told that by 05-OCt-2022 they will confirm by when they will send the gate for installation. I waited till today i.e., 07-Oct-2022 for their message, but no updates. Then I sent an email to the Xpanda team asking for an update. Then I got a reply from the salesperson that the order is being processed and will let me know the date by today afternoon. Now the time is 16:19, no updates. I am standing on day 37. Don't know how many more days/weeks/months I have to wait.
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Ramachandran K
1 reviews | Active since Jan 2020
7 Oct 2022, 14:22
Ridiculous commitment to the order
I ordered a custom gate for my flat on 31 August 2022 and also paid 70% of the cost in advance. After several follow-ups and after almost a month i.e., on 30-Sep-2022 they sent the gate with a technician to install the gate. After unwrapping the pack, we found the gate is not as per the specifications. Then I messaged to the salesperson who took the specifications and he aggressively said he will refund the money. Then I escalated the issue to the director and he said he will come down to my house for a discussion on 03-Oct-2022. He along with the same sales person visited my home and convinced me that they will get this issue sorted by refining the gate to match the specifications and will deliver asap. I was also told that by 05-OCt-2022 they will confirm by when they will send the gate for installation. I waited till today i.e., 07-Oct-2022 for their message, but no updates. Then I sent an email to the Xpanda team asking for an update. Then I got a reply from the salesperson that the order is being processed and will let me know the date by today afternoon. Now the time is 16:19, no updates. I am standing on day 37. Don't know how many more days/weeks/months I have to wait.
0
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Peter A
1 reviews | Active since Jan 2020
31 Aug 2021, 05:59
Old fashioned business - the way it should be
I had a security gate installed on a flat. The process with Xpanda and Shaun Foulis could not be criticised despite how hard one might try :) I requested and received a discount and the job was promptly and neatly done. So, so far so good. Given the experience up to now I am convinced any come back will be dealt with professionally and promptly which fortunately we have not yet had.
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Peter A
1 reviews | Active since Jan 2020
31 Aug 2021, 05:59
Old fashioned business - the way it should be
I had a security gate installed on a flat. The process with Xpanda and Shaun Foulis could not be criticised despite how hard one might try :) I requested and received a discount and the job was promptly and neatly done. So, so far so good. Given the experience up to now I am convinced any come back will be dealt with professionally and promptly which fortunately we have not yet had.
0
Replies (0)