VR
Vithesh R
Active since Dec 2016
6
Reviews
0
Industries
Reviews
6 reviews24 months ago
Dotsure is Great
I have been with Dotsure since my puppy came into my life almost 4 years ago. The experience I've had has been amazing. The no mess and no fuss claims process is great for my purposes. I just send an email with a xlaims form and receive feedback within 2 days (at most). I don't have time to speak on the phone so this works for me. So far my claim have been processed with little or no issues. Really happy with dotsure and I don't even like insurance companies in general 😀
53 replies
29 months ago
Xpanda Western Cape - clearly not worth the effort
Oh dear! I really should have looked at the Hello Peter reviews before using this service provider. I engaged with the sale rep who said one thinmg and then changed his reponses after I paid my money over. I needed gates installed by a specific date. Initially I was assured that the targetted date was confirmed but the sales rep was going to confirm the next day after I paid the money over (24 November). I did not get that confirmation for five days! I then messaged the sales guy and the response I got was shocking!!! When I messaged on 28 November saying that he still hasn't sent confirmation and the response I got was the following: "You will hear from me when it to install pls allow the manufacture process" (verbatim). This is how they treat you when you have paid the money over. Before the installation, I emailed asking for the locks to have one key for all the gates. I was completely ignored. When I followed up, they were only interested in making sure the 2nd payment was done and my request again was completely ignored! They even respond whether it was possible or not...but they wanted their money!!!! I regret using this company and I would urge anybody wanting to install security gates to think twice about using them!
0 replies
29 months ago
Cool Ideas: Not such a Cool Idea after all
Let's talk about cool ideas! Actually they are not very cool! I have been a customer of Cool Ideas and I am in the process of moving mid December. I initially sent an email to find out about transferring my account to my new address and gave notice. The email response was not clear as the sender told me to cancel my account and sign up for a new account. I found it a bit strange for a company to cancel their relationship with an existing customer and then re-sign up. They must think highly of their customer loyalty efforts to think there would be no risk of the customer going somewhere else in the interim...but anyway, I am not the CEO. As I was confused, I called the call centre and I was put through to an agent who was the most disrespectful person I've met in the longest time. As she was explaining, I told her that I didn't understand what she was saying. Guess what she did? She said the same thing again...but this time she started speaking me slower and louder! She refused to stop speaking in that patronising tone. She made me feel as though I was slow to understand and of a low IQ. I asked to be transferred to another agent who then said she would escalate it. Eventually I received a call from another team leader. She was pleasant enough and offered to sign me up waive the new contract prorata fee. This worked out to be a saving of R150. That is how much the consider the value of my disrespect and dehumanisation to be...R150!!!! The team leader unfortunately was given a hospital pass as they not even brief her on why I was upset. When I told her, her reaction during the call suggested to me that she was horrified!!! We agreed that a manager would call me. It took almost 24 hours later for a so called manager to call me. I'll get to that in a bit. On a side note, as I was in meetings, I kept missing the team leader's calls. And when I was able to return the call (back to the call centre), guess who I got through to? Yep! You guessed it...the same person who made me feel dehumanised in the first place!!!! Nice one Cool Ideas!!!! Coming to the manager's call. She called me over 24 hours after the inhuman treatment I received from Cool Ideas. She told me that the Agent was going for a Disciplinary with HR. While that was not my intention for an individual to get into trouble, I asked why did it take so long for Cool Ideas management to get back to me after such treatment. Her response was that they tried to call me the previous day and even had the temerity to give times of the calls. She was actually referring to the team leader's calls from the previous day and NOT calls from Cool Ideas management. She tried to gaslight me into believing that management was trying to get a hold of me with absolute lies when as I mentioned that it was in fact the team leader and not management. She did not listen to me and started bordering on belligerence before I hang up as I did not want to go through the experience again. It seems that it is the modus operandi when it comes to dealing with their transgressions. Cool Ideas seems to think they can get away with dehumanising behaviour...treating their customers as less than people. They believe that their behaviour should be worth R150 (waiving of their pro rata fees for the rest December). To think that all I was trying to do was to actually remain their customer!!!! I would urge anybody who reads this review to not sign with them if you are a new customer or alternatively cancel your contracts and go to a company that treats you as a human! If the lower levels of the company treat customers in the way that they did then I shudder to think what their CEO is like. Leadership sets the tone of a company and remember that fish rots from the head!
258 replies
53 months ago
Cell C theft
I took out a new Cell C contract in September and they delivered the phone but not the sim card. After much calling to their call centre numerous times, they eventually sent me a defectivr sim card in November. When I called again, theyntold me to go to a cell c store and buy another sim card. I refused! The issue was not my fault and I didn't see why I had to go through the cost and effort to rectify their mistake. They have continued to debit my account since September but have not provided a service. Everytime I call the call centre, I get told that it will be noted and and escalated and nothing happens. I am really considering going to a police station and lodging a case of theft and cancelling my debit order. Cell C - do you have any further response beyond 'it will be escalated'?
371 replies
94 months ago
Avis/budget are crooks
I booked avis via the British airways website and when I got the car, there was no one to check the car with me. When I received it then I was told I was liable for scratches on the car. I repeat that there was no one to check the car and I filled the form with the clerk behind the counter without him even checking the car. Avis and budget are a bunch of crooks as I have always had issues with them. They wait for other customers to pay for their damages. I rented in June and to date I am still awaiting my deposit.
0 replies
113 months ago
An Apathetic Bunch of Crooks!!
<p>So, I went into Nandos in Northdale, Pietermaritzburg to order a kiddies meal for my niece while her Dad went to KFC for the rest of meal. I ordered a wings kiddies meal but then realised that it would not be enough for her. In order to complete her meal, I further ordered a kiddies burger as anything more would have been too much for her. To my surprise, I was then told that I could not purchase the kiddies burger but had to buy an entire meal just get the kiddies burger (which I ended buying in addition)!! When I queried with the store manager, he was apathetic in his response...using the line 'it is not on the computer so I had to buy an entire meal just to get the kiddies burger. I then called the 'helpline' (which was not helpful at all). I called the line and spoke to a polite lady by the name of Palesa. Unfortunately, she gave me the same line. In frustration, I asked to be contacted by her manager's manager. Let's see if that happens.</p> <p> </p> <p>My concern is that I believe that Nandos is acting against the CPA (or at the very least the spirit of the CPA) where I am induced to pay more for a product beause it is a 'combo'. I was fully preapred to pay for the individual item but I was ripped off by their selling proposition with the argument that it was a combo and they could not sell it individually.</p> <p> </p> <p>I have to admit that dealing with an international organisation such as KFC is such a pleasure (and its not about free meals etc.), but they actually don't let you hang up until you are satisfied as a consumer. I guess that KFC will get more of my family's business...they actually go the extra mile and are not as dogmatic as the local Nandos.</p> <p> </p> <p>FYI, the Nandos organisation in the UK are not as apathetic as the local business! I guess that the believe that South Africans don't understand their rights and even good customer service!!! </p>
0 replies
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5 Star
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1 Star
5 (83.33333333333333%)