RK
Ramachandran K
Active since Jan 2019
24
Reviews
0
Industries
Reviews
24 reviews20 months ago
Not a trust worthy medical aid
I was cheated. I called the Discovery Medical Aid on 21st June 2024, requesting for a medical aid plan, during that call I asked the sales guy to keep the premium debit date to 10th of every month, he advised me to send an email to him and also acknowledged that he will set the debit date as requested. He also said, for any future queries I can send an email to the same email address, he will assist. On 1st of August, premium got debited from my account, instead of 10th august, I was shocked. On the same day before checking my bank account, I have sent an email to the sales person with some other query. I waited for his response till 13 august, since there was no response, I called the Discovery Medical aid customer care and narrated the situation and also the debit date issue. That executive said that she will process my request and put my call on hold, since I already spent around 44 minutes on the call, my airtime was over then the call got disconnected. I thought I and going to get a call back from that executive, since I didn't get any call, I have responded to the survey with 0 rating. Today, i.e., 15-Aug, I have received a call from Discovery medical aid asking the reason behind my rating, I narrated my situation again. After listening to everything, the executive said they can change the debit order data to 10th of every month, however, in the month of september the full premium would get debited twice i.e., on 1st of September and again on 10th of September. I was shocked and asked them why, as the premium is debited in Arrears and if they debit the full premium again on 10th septermber after debiting on 1st september, how come it becomes debiting in Arrears, it will be debiting for future. I have requested them of they can debit only for 10 days on 10 september, and from 10 October onwards they can debit for 30 days arrears every month 10th. Alternately, I have asked them to Debit only once on September ie., 10th September for 40 days ie.. for August + 10 days in September. In both the scenarios, it would logically become debiting in Arrears. Even though, my suggestions are reasonable, the executive was very rude and said Discovery can't take any risk. I don't understand what's the risk there, they says they will debit in arrears, but by debiting twice for the month of september, they are debiting for future. Don't understand how logical it is. This is pure cheating
477 replies
21 months ago
Alexforbes is not trust worthy
I am not able to withdraw the money I contributed over the last 3 years towards the Provident Fund. Alexforbes does the PF processing.
56 replies
29 months ago
Harsh and Rude behavour from the store manager, overall a bad purchasing experience
This review is about my recent experience at Istore at Canal Walk shopping center, Cape Town. I have been visiting the store for the last few years, made a lot of purchases but never experienced such harsh behavior that too from the store manager himself, it happened on 26-Nov-2023. I visited the store in the morning and purchased a screen protector and a back cover for 700 Rands. I asked them to put the screen protector on my new 15 pro iPhone which I purchased from the same store on the previous day i.e., 25-Nov-2023. One of the store people, a lady tried to put the screen protector, but a bubble appeared under the protector, which she couldn't remove, She kept pressing hard on it for a long time and said that's how it will always be. I asked to put another one, and she said ok and asked another lady to put a new one. Again, the other lady wasn't able to put it properly, there was a lot of dust underneath the protector and also on the sides. She also said that's how it will always be even if she puts in another protector. By then, I had already spent more than 1 hour just to get a screen protector installed on my phone which could only take a couple of minutes. I have escalated the issue and spoke to the store manager. He was so harsh that he was even happy to refund the money but didn't want to solve the issue as he found no issues with the way she put the screen protector on the phone. When he said he would refund the money, I asked him what about the 'time' that I had wasted in the store, he said he couldn't do anything about that as they can't be responsible for the time I lost. He also said they installed the screen protector as a 'courtesy' so if that doesn't come through well then they can't be responsible for that. Then he simply moved away from that spot. A lady came to me and returned the money in the form of hard cash. They haven't even issued a canceled/returned invoice. I was shocked to see a store manager responding to a customer in such a rude way and not following the ethics. Didn't expect this in an instore.
0 replies
32 months ago
UberEats ****
I have placed a food Order from the store MumbaiCafe in the UberEats app. Money got debited from my card and the order was accepted. After a while, the order disappeared. I can't complain on the app as the order does not appear in the 'orders' history. Don't know how I am going to get my money refunded
0 replies
34 months ago
Don't shop with Decofurn, Montague Gardens, Cape Town
Never ever shop with Decofurn. I have been following up for more than 3 weeks now for getting my money credited back to my Credit Card that's currently sitting with my Decofurn account. I spoke to the store manager as well but was of no use.
0 replies
34 months ago
Never ever trust/bank with FNB. Their banking system sucks.
On 21st June, my FNB Private account got debited with monthly account fees of R420. I visited FNB bank at Canal Walk shopping center on 26th June 2023 for downgrading both my Private Cheque and Private Credit card accounts to FNB Gold Cheque and Aspire credit accounts respectively. They have taken up my request for downgrading and said I will receive the new Debit and Credit cards in 7 working days. Soon after they started the process, on the 26th of June my Private Cheque account got debited with monthly account fees and credit facility fees, don't know why. Then, I waited for a week to receive only the Gold cheque debit card, but the Credit card downgrade has not got processed. I called customer care a week after, and they said, the card I have actually received is for my Aspire Credit card and not for the Gold cheque account and confused me. I waited for 2 more days and visited the FNB bank at Canal Walk shopping center. I have spent almost 2-3 hours and they have logged a new request for Credit card downgrade processing and said that I will receive a response in 17 hrs. I waited for 24 hrs and called the Credit Card customer care again, they said I am supposed to sign on a Quotation to start the credit downgrade process, this was news to me. After a couple of hours, I received a quotation in my email and signed it, and sent it back. A couple of days later I saw a new account on my phone FNB app called FNB Aspire Credit and see some account fee debit transactions, don't know why. I waited for a few more days, but no news about the Credit Card. I called customer care again today to follow up on the Credit card and was shocked to hear that there is no request for a Credit Card issue and she is going to make a new request. I was on the call for almost 30 hours, but not worth it. I have spent hours in the Bank, spent a lot of time and airtime on the phone for downgrading my account, and even after they debited fees multiple times from my accounts, I haven't received the card. I strongly believe, if I receive a new Credit Card they will also debit fees for that. Also to note, my next monthly account fee debit will happen on 20/21 August, which is not too far.
120 replies
41 months ago
Pathetic service
Today I went for getting an annual service done for my Ford EcoSport Ecoboost 1. When I dropped my car for service, they haven’t asked if there are any other issues that need to be sorted. I proactively mentioned the issues and they were reluctant to even listen but somehow I have managed to explain the issues. I have also asked for extending the warranty and they said I can do that when I come for collecting the vehicle. They have said when the car is ready they will send someone to my home to pick me up. They called at 3:21 pm that the pick up is on the way, but that guy showed up only at 4:10 pm that too after me doing many follow ups with the service centre. Please note: service centre is just 5 kms away from my home After he picked me, he went for picking up some other guy who stays very far and we have to traverse through a buy traffic. I have tried to contact the service centre for several times, the lady wasn’t at her seat to attend the call (she told this when I asked why she wasn’t picking my call) At last I reached the service centre around 5:20 pm (wasted almost 2 hrs by then). The lady said they couldn’t fix a problem I reported as they couldn’t noticed it. Don’t understand how do they work like this. When I have reported the issue, they should have a gone for a test drive along with me to realise the issue. The lady who handed over the vehicle back to me was in a rush, didn’t even asked me to sit and explained the service done in detail, she explained very quickly at the entrance of the service centre. The warranty extension also not done as the respective persons are already left the office for the day.
0 replies
42 months ago
Never ever trust XpandaPro Western Cape Town
After my last review on Xpanda, Mr.Quentin from Xpanda has reached me and promised to solve this problem and the gate will be made as requested. I trusted him and waited for 27 more days. The gate arrived today, the guy installed it at the edge of the wall (without checking) then only the gate will fully swing (this is part of the requirement) as with the kind of hinges they have got it will be only possible to make it swing fully if the gate is installed at the edge of the wall. Now, as the gate was installed at the edge of the wall, a big crack formed, as a result, anyone can easily remove the gate just with a little harder pull. Xpanda as they claim themselves as security specialists is not anymore. I have got the gate removed and returned the gate, and now as they have caused the damage (cracks on the wall) and the delay, they are resistant to fixing the damages they have caused on the wall, and it's almost 60 days since I paid the advance payment, they are also not interested to refund the money with interest. I am also going to post this on all the social media platforms so that no other customer will suffer like me.
0 replies
43 months ago
Ridiculous commitment to the order
I ordered a custom gate for my flat on 31 August 2022 and also paid 70% of the cost in advance. After several follow-ups and after almost a month i.e., on 30-Sep-2022 they sent the gate with a technician to install the gate. After unwrapping the pack, we found the gate is not as per the specifications. Then I messaged to the salesperson who took the specifications and he aggressively said he will refund the money. Then I escalated the issue to the director and he said he will come down to my house for a discussion on 03-Oct-2022. He along with the same sales person visited my home and convinced me that they will get this issue sorted by refining the gate to match the specifications and will deliver asap. I was also told that by 05-OCt-2022 they will confirm by when they will send the gate for installation. I waited till today i.e., 07-Oct-2022 for their message, but no updates. Then I sent an email to the Xpanda team asking for an update. Then I got a reply from the salesperson that the order is being processed and will let me know the date by today afternoon. Now the time is 16:19, no updates. I am standing on day 37. Don't know how many more days/weeks/months I have to wait.
0 replies
44 months ago
Think twice before choosing WebAfrica, the customer support sucks
I got fibre installed last week Saturday. Today morning I received an email saying Fibre is Active and I need to follow the instructions as per the email once I receive the router to set up the internet at my home. I received the router today and followed the instructions as advised. But it says 'no internet, I have been trying to reach out to the customer care team via webafrica business WhatsApp (that's the only way to reach out for assistance) for the last 4 hours, the bot kept saying it is trying to get me connected to a Live chat agent, but it's never happening. The chatbot route sucks and no other way to reach out for assistance.
0 replies
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