Xpedient
1.5|11 reviews
ZS
Zaheera S
1 reviews | Active since Member
07 Oct 2024, 20:56
If i could give no stars I would
They handle medical claims for Drs. Send out bills, but dont bother to provide a contact name or direct lines. Email them, no reply. Call them, pushed from one person to the next, left on hold, told you will be called back, and still no contact. They submitted claims to the medical aid for prosthetics which were NEVER authorised by the surgeon. The medical aid has rejected the claim, as they should as this is a *****ULENT claim. The Dr is ADRIAN SINGH MEDICAL ORTHOTIST - obviously cannot be bothered either since they happy to use this company. Look at the reviews and the nonsense response they post below - they are not even saying they are prepared to fix anyones issues.
Helpful (0)
Replies (53)0
Replies (53)ZS
Zaheera S's updateReviewer Update
08 Oct 2024, 09:52I received a call from Dr Adrian SIngh offices to address the above. It appears they were not informed by their service provider of the issues raised and have confirmed they are investigating the matters raised and will resolve asap. They have further confirmed that they have authorization for issuing of the braces and will be resolving the issue with the medical aid. Based on this interaction I retract my statement and hope the medical aid will now settle this LEGITIMATE Claim. It's unfortunate the service provider has been this tardy and as a result created a negative impression of the practitioner. My comments regarding Xpedient remain as is.
ZS
Zaheera S's update08 Oct 2024, 09:52
Reviewer Update
I received a call from Dr Adrian SIngh offices to address the above. It appears they were not informed by their service provider of the issues raised and have confirmed they are investigating the matters raised and will resolve asap. They have further confirmed that they have authorization for issuing of the braces and will be resolving the issue with the medical aid. Based on this interaction I retract my statement and hope the medical aid will now settle this LEGITIMATE Claim. It's unfortunate the service provider has been this tardy and as a result created a negative impression of the practitioner. My comments regarding Xpedient remain as is.