Poor service and support

I have placed my order with you on the 2nd of January 2022. The parcel was collected on the 3rd of January 2022. My option was economy, which works on two (2) to three (3) business days for delivery. I have contacted The Courier Guy Middelburg several times on which they were not supportive at all. The branch manager has no people skills and likes to argue. Today is the 17th of January 2022, and still, my client never received the parcel. Also, the package was damaged on the 14th January 2022, which is already out to the promised delivery cycle. I requested a refund, but they hop that completely. POOR SERVICE DELIVERY