Xtrader365 Withdrawal

My partner have invested in Xtrader365 since the end of Dec 2023 with a small min amount and the trading account improved until she was advised to top up the account and make serious money; however, that was not an easy challenge to accept as it was the last cent on disposal and we were willing to risk with, hoping to reinvest the returns. The account was put on auto trading since we could not be able to top it up and it was still doing well on this auto mode; my partner wishes to withdraw at least 50% of the returns but training session with trading account manager never happened and we have been trying to withdraw using the Xtrader365 online platform but never received any feedback, even though confirmation shows successful. Anyone who can link us with Xtrader365 managers as we do not get any feedback about withdrawal request and no direction from the support team and account manager, using their email addresses - needing help with withdrawing - there seems to be a problem with customer service or support team?