XTRASPACE - DISHONESTY

I rented a storage unit from Xtraspace in Brakpan, as from 2018/07 up until 2020/08. All my payments were up to date at the time of vacating the unit. I also submitted my notice of vacating in time and it was accepted by the Lennora Niemand, the site manager. At the time of giving my notice, I was also informed by Lennora Niemand that I won't have to pay any additional costs for September, including the rental as I my notice was received on time. It had also been arranged with Head Office as well. However, after vacating the unit, I received an invoice for September and October storage & for late payment fees. Although I was no longer renting the unit. And then, Xtraspace only offered me a deposit refund of R250-00 from my initial deposit of R1240-00. I queried why I was only getting an amount of R250-00 as deposit refund compared to my initial deposit of R1240-00. I was informed that it was for the storage costs of September. I couldn't believe it as it was communicated to me twice that I won't have to pay anything for the storage of September. And here they are charging me, not what I was told.

I want to bring this to other people's attention that Xtraspace is NOT honest in their services and one can not trust them. Up until today, I haven't received my deposit and I'm really disappointed in their dishonest services. If I can warn others not to deal with a business such as this and rather look for a honest storage business that still has morals and truthful when it comes to their services and business. A business that's honest in their services, one you know that what they promised you as a client, you can trust them.