WORST FINANCE, CUSTOMER SERVICE, REGIONAL MANAGER, STORE MANAGER EVER!!!!!

Good day,

I am writing as a very frustrated and disappointed customer regarding an unresolved refund matter.

On 29 November 2025, I was charged for a transaction that was declined. I requested a refund shortly thereafter and have provided all the required supporting documents. Despite this, I have received no resolution. I have followed up numerous times with both the store and head office, but to date there has been no meaningful response.

It is extremely disappointing that I have now been waiting over two months for a refund on a declined transaction. From store level to head office, the service I have received has been very poor, and this entire experience has been unnecessarily stressful and time-consuming.

I have the regional manager Lazuras and Vuyisani from the customer service who have been in contact with me but of no help as I have still not received my refund from November, according to them it has been paid into my account but they can't provide proof of payment which is so ironic, when I visited my bank they have advised me that there is no payment from Yde, I am very disappointed in this company from the store, to the regional manager, the customer service and most of all the finance department, this is the level of service they provide,make you wait from November for a refund and then lie to you it has been paid into your account but can't provide you with proof of payment