R350 not receiy

Requested Surplus r350 paid over by ansa to you after my cheque account is closed . Already requested it 3 times in last week. I forwarded you my bank details as well Capitec bank directly to your people I need this money urgently. I have to pay other accounts.viy cant take so long to pay it over If one is not paying you then you are quick to send SMS but if you must pay over then nothing is happening. There was no request to pay back to Absa.