HK
heleen K
Active since Nov 2014
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
Funeral policy debit order be taken on wrong date not confirmed with customer
I contact ABSA on your funeral contact centre in connection with my policy that didn't went off on the 20 February 2026. I ask them to move the policy date to the 1 at of each month. They confirm that the policy will go off on the 1 of each month. The lady sent they will take the February payment on the 1 of March. On the 2 of March I received a SMS from ABSA stating that they can't get hold of me in the following words We have been unable to reach you regarding policy number ***xx. To provide an email address or obtain copy of your policy . I phoned to the call centre on this day and I asked the person the following questions : 1. How can't you get in contact with me as I am phoning from the same number as the one that is on ABSA CIF. My email address is also correct on your system . We confirm my details as correct. 2. I asked the person what is the amount of the policy that is going of tonight. He confirm that it is only the r78.00 3. I also told him that the policy is behind on payments and if he is sure that the policy amount is not dubble. He told me that the amount will only be R78 and no payment is behind. Also confirm debit order will go off on the first in future. The SMS that I received from the bank only stated the debit order of the 2 march 2026. On the 02 march the debit order went off . The problem come in that their is also a debit order be taken on the 3 March 2026 and now I getting SMS that the money is not received by your people. Nowhere on the communication originally was a debit order mentioned for the 3 March 2026. If this is not going to be sorted out and this policy is lapsing after I contact your people 2 times I also going to take this to the newspapers. This is not the first time that I got this service from your people. How is it possible that you can't reach me as my details is the same. I also sent a request through by email. I can't think that this is the kind of knowledge that your employees have on a phone. The reason why I was asking about the dubble amount is because I was working for ABSA for 30 years. I know is must be dubble payments if you change a debit order date. You can't just change a date on a debit order after you confirm 3 times that it will go off on the 2. I understand that if a debit order is on the first and your date fall on a public holiday or a weekend then it go off on the first working day. This service is unacceptable.
53 replies
5 months ago
Vodacom useless service
Useless service. I paid the advance this morning it is again outstanding with more than R30.0the previous 2 times no respond with hallo Peter. Absolute useless service
53 replies
5 months ago
Useless service
The best part is I put in a complaint against Vodacom about airtime advice. It seems if you put a complaint in afrikaans you get no response if if come to your money then you are fine as a customer. No response from your people.
106 replies
5 months ago
Patetiese Diens
Ek het in verlede week navraag gedoen ior die terug betaking van airtime advance. Die bedrag wat aan my gegee is was R49.40. ek het R60.00 inbetaal wat krediet van R10. Die uitstaande bedrag nou is R44.80. lDie bedrag kon nie deur my gebruik gewees het nie aangesien dit 2 dae later was.ek het navraag gedoenn by Vodacom Nigel. Advies was on dit tr ignoreer Ejk het ook I ges***el wonder sukses. Irrelevant inligting word verskaf. Ek het probleem met hierdie diens.
177 replies
15 months ago
Confidentiality of bank details broken
My Sassa money is now declined for 2 months in a row. According to Sassa I received income out of another source. The average money I paid into my bank account was on average r700 per month. What is the use to have a bank account. What about the poppy law and disclaimer of confidentiality on bank details. No where in Sassa requirements it said that I not allowed to get more than R625 in my bank account. this is cash paid into the account and not not an income from one or other source. I got beneficiary to pay and it is easier to pay it through my bank account. This is not acceptable that your confidentiality with the bank is been broken to a third party. Please get this sorted out.bon the sassa conditions it said that the information will be confirmed on application and not on a monthly basis.
56 replies
27 months ago
R350 not receiy
Requested Surplus r350 paid over by ansa to you after my cheque account is closed . Already requested it 3 times in last week. I forwarded you my bank details as well Capitec bank directly to your people I need this money urgently. I have to pay other accounts.viy cant take so long to pay it over If one is not paying you then you are quick to send SMS but if you must pay over then nothing is happening. There was no request to pay back to Absa.
0 replies
41 months ago
Absa
No service by ABsa. The service is useless and my problem not responding to. After 1 month no response. Hi
132 replies
42 months ago
GEEN ONTVANGS VANAF 3de CD nie
Ek wil nou nie vandag 'n mooi geleentheid omskep na 'n probleem toe nie. Ons was by 'n funksie van Chris Coetzer wat deur AVBOB geborg word. Ek het 3 cd's bestel en die R300 by U Nigel tak inbetaal by Ulanda en slegs 2 van die 3 cd's ontvang. Daar is verskeie redes aangevoer hoekom die CD"s nie aan ons voorsien kan word nie. Die 3de CD is nog steeds nie in my besit nie en sal ek graag my geld wil teug he aangesien dit nou al 'n geruime tyd is dat ek nie die CHris Coetzer cd ontvang nie en Ulanda werk nie meer vir AVBOB nie. Ek sal graag die geld wil terug ontvang aangesien ek nou al verskeie versoeke gerig het en geen terug voering nie.
0 replies
43 months ago
UITERSE SWAK DIENS OM KANSELLASIE TE DOEN
Dit is net ongeloolik dat ek alweer 'n klagte moet insit omdat 'n debietorder deur my rekening gesit is op die 17/10/200 vir 'n bedrag van 249,44 nadat ek dit gekanselleer het. Ek eis ook nou die bankkostes vanaf julle terug van R300 wat ek moet betaal aangesien hierdie debietorder gekanselleer is. Verder het ek nog nooit 'n debietorder op die 17de van die maand op my rekening gehad nie. Ek hoop regtig nie die ander debietorder van 1100 gaan ook nog deur my rekening nie. Dit is regtig baie swak diens en dit moet onder die CEO se aandag kom. Ek wil nie onderhandel nie kanselleer asb net die debietorder aangesien die nou 2 bedrae is wat ter sprake is.
133 replies
43 months ago
Kansellasie van polisse
Ek verstaan regtig nie diens van die maatskappy nie. Ek probeer my polisse kaneseller nou al vir 1 tot 2 maande. Die polisse moet gekanselleer word. Ek stel regtig nie belang in julle call centre nie en dit is net 'n mors van telefoon geld. Na die voer van stopbetalings en verduidelkings dat ek nie die polisse se bedrae meer kan bekostig nie word dit steeds op my bank rekening afgetrek . ek het 'n e-mail aan konsultant gestuur om te kanselleer en ek het nog steeds nie gewenste reaksie gekry nie. Dit 'n gesukkel en word van een persoon na 'n ander deurgeskel. Ek is net moeg om so aanmekaar vir julle te verduidelik dat ek geen inkomste het nie en dat polisse nie kan deur gaan nie. Dit behoort nie so moeilik te wees om dit te verstaan nie. Doen asb kansellasie
133 replies
Review Distribution
5 Star
2 (7.6923076923076925%)
4 Star
1 (3.8461538461538463%)
3 Star
1 (3.8461538461538463%)
2 Star
2 (7.6923076923076925%)
1 Star
20 (76.92307692307692%)