REFUND NOT RECEIVED

I placed an order two weeks ago, a item had to be returned as I was not happy with the quality of the material, it didn't match or come close to what was advertised. The return was successful and advised a refund was app****. Its now over a week, sending emails that I'm yet to receive the refund. I've requested a ref to enable me to log it with PayJustNow. All I'm receiving is confirmation on email that a refund was app****, which is not the case. Im very frustrated, it is day light *******.