Vehicle Faulty

Regomoditswe Mooketsi <rtmooketsi@gmail.com> Attachments 12:25 AM (2 minutes ago) to Bianca, info, me

To whom it may concern:

My Name is Rego and I have recently acquired a vehicle from Yellowstone Auto in Randfontein mid January.

Please see attached rental agreement.

Since I received the vehicle, the below has occurred:

1. 13th January 2021: I did not receive a manual for the vehicle when I took ownership. 2. from 13th January 2021: I have experienced electronic errors, such as, but not limited to, the below: 2.1. 13th January 2021: The car always had an "exclamation mark" on the dash as for some error with the car. I was told that it would be reset and the error would go away. 2.2. 14th January 2021, the second day I took ownership: The car alarm kept going off for no reason. 2.3. 23rd January 2021: While travelling to my mother with my entire family (Wife and 2 kids), I experienced Car failure (Electronic and Mechanical) while travelling 120km on the N3. The car kept cutting violently on the Highway and was beeping the following errors the entire time: DTC, ABS, Exclamation in a triangle with a round Arrow, Exclamation with a settings sign, PDC, Wipers, Bonnet open, Gear Lever, Water Gauge for the wipers, etc. All errors were being displayed as I got stuck in the middle lane with my kids and wife on the highway. I advised Yellowstone auto (Barry) of my unhappiness in this regard as the vehicle put me and my entire family in danger and I requested the uptmost truth about this vehicle, but it seems I was sadly taken advantage of. 2.4. 25th of January 2021, The car was picked up by Yellowstone Auto. 2.5. 28th of January 2021, the car is brought back to me by Yellowstone Auto. I test drive the car after the mechanic leaves, I get an ABS and Bonnet open error. I parked the car and the alarm went off again for no reason. - I advised Yellowstone (Barry) of my unhappiness in this regard, but since the errors were minor, I stayed with the vehicle as I was trying to resolve my employment issues at my workplace. 2.6. 28th of January 2021 to 19th of February 2021: Same errors persist - ABS and Bonnet open error, alarm going off. - I have already told Yellowstone auto (Barry) of these errors. At this point usage of the vehicle is very minimal as my trust for the reliability for the vehicle has completely depreciated. 2.7. 20th of February 2021: I drove the car less than 1 KM from my friends house to buy some food with my year old daughter. I attempt to start the vehicle, I hear clicking noises and it refuses to start. I try to boost the vehicle trying to diagnose the issue, it does not start. I call an uber to come get my daughter as we had been stuck for 2 hours with no help. I try to call the emergency tow number provided by Yellowstone Auto, The number is said to not exist. I advise Yellowstone Auto (Barry), that I am stuck and I tried to call the number, I get no answer but my messages are read. After a few more hours of waiting, I get numbers to tow the vehicle to a friend's house. I get charged R950 for the call out for going back to the house less than 1 kM. 2.8. 21st of February 2021, I advise Yellowstone Auto (Barry) that the car must be taken as it does not start at all. Was advised that Yellowstone Auto (Barry) would contact the Warranty to assist me. 2.9. Up to today, no one has contacted me about the vehicle or whether I will be assisted.

From the above, it is very clear that the vehicle is not fit for any travel, long or short distance. It is faulty and it puts all my family members in danger as I find myself and loved ones always stuck due to the issues with the car and the car not functioning at all. It is also unreliable for the purpose of using it for work and to generate additional income, which is the main reason I got this vehicle.

With the above stated, it is very apparent that there is a gross breach in the contract as stipulated and attached. The car is broken and I was sold a faulty product that will always give me issues, which is a problem I was never prepared to gain.

From the above stipulated, I would like Yellowstone and Planet42 to both consider and take action in this matter as per stipulated below: a) YellowStone Auto, please take the vehicle back as it is always giving me issues that were never advised to me. It is putting my life and my families lives in danger.

b) Planet 42, please revisit and nullify my contract for this particular deal as I would like a different vehicle altogether. I cannot have a vehicle that has ceased to function twice in one month. It is unfair and a gross breach in the contract.

c) In the interest of trying to rectify this mishap, please advise which vehicles (Later than 2013) are available for rental for us to process that application as I do not want the current allocated vehicle. It is faulty.

d) Please also note that I am currently unemployed due to the Covid situation. My contract was nullified. This means that the instalment for this deal will not be met this month and possibly next month. So it is advisable to end this deal amicably before other issues come into play. This means that I cannot afford the vehicle unfortunately. But in time I might be able to afford another vehicle.

Please urgently advise on the above recommended actions as soon as possible.

PS. I am fully aware there are monies to be sent to Barry, and this will be honored as soon as other employment opportunities present themselves.