Poor Quality and Sloppy Staff

Purchased a voucher on wikideals. It seems most businesses who offer vouchers on wikideals barely deliver quality service or offer what is stated on the vouchers. Why in struggling hospitality times would businesses not strive to be THE best?? Arrived at the spa 51 on orange in Cape Town. Was seated and told to wait, the voucher included a welcome drink..... we had to ask for it. We waited 30 minutes, they were late. This is what we paid for: Luxury Couples Spa Package Includes: 2 x Cinnamon-infused Tea or CBD-infused Tea on Arrival - did not receive, only got a glass of water when we had to ask for it. 2 x Luxury Swedish or CBD Back of Body Massages 2 x Deep Relaxation Head Massages 2 x Foot Rituals: Invigorating Foot Massage Use of Sauna, Steam Room and Indoor Pool - was not offered or advised

We received a full body massage which was not even close to Swedish, relaxing or invigorating. It was barely a rub down. Spent more time lying face down than up. No pressure points, no muscle release. Today I am sore and stiff.

When I asked if they knew what treatment I purchased, they said no. We were taken to the dressing rooms, I had a bag. Once in the dressing room they had to go search for a gown, brought me a real small one when they can see I am plus size. My partner also received a real small gown but at least were offered a locker key to store items in. Immediately after our massages we were pitched the sale of goods, creams and oils which I was not impressed with, I did place an order and asked the lady to also bring some fresh towels so we could shower and wash the oil off. Waited 15min and she did not come, had to go out into the lobby with my hair a mess and full of oil in a too-small gown to get someone to bring towels. The treatment rooms are based around the communal area so you hear all the noise and people talking and must walk past people when you are covered in barely a towel and your hair knotted and messy. No one brought the items I ordered which they pitched so hard for. The staff really did not care for the clients and stood around on their phones in open view without a care in the world. The feeling I got is that the staff did not only not care, but they were disorganised and also not well trained in massages or client services. It was our anniversary and honestly such an anti-climax. I made it well known to the spa that it was a special occasion.