TW
Tim W
Active since Oct 2017
5
Reviews
0
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Reviews
5 reviews53 months ago
Poor Quality and Sloppy Staff
Purchased a voucher on wikideals. It seems most businesses who offer vouchers on wikideals barely deliver quality service or offer what is stated on the vouchers. Why in struggling hospitality times would businesses not strive to be THE best?? Arrived at the spa 51 on orange in Cape Town. Was seated and told to wait, the voucher included a welcome drink..... we had to ask for it. We waited 30 minutes, they were late. This is what we paid for: Luxury Couples Spa Package Includes: 2 x Cinnamon-infused Tea or CBD-infused Tea on Arrival - did not receive, only got a glass of water when we had to ask for it. 2 x Luxury Swedish or CBD Back of Body Massages 2 x Deep Relaxation Head Massages 2 x Foot Rituals: Invigorating Foot Massage Use of Sauna, Steam Room and Indoor Pool - was not offered or advised We received a full body massage which was not even close to Swedish, relaxing or invigorating. It was barely a rub down. Spent more time lying face down than up. No pressure points, no muscle release. Today I am sore and stiff. When I asked if they knew what treatment I purchased, they said no. We were taken to the dressing rooms, I had a bag. Once in the dressing room they had to go search for a gown, brought me a real small one when they can see I am plus size. My partner also received a real small gown but at least were offered a locker key to store items in. Immediately after our massages we were pitched the sale of goods, creams and oils which I was not impressed with, I did place an order and asked the lady to also bring some fresh towels so we could shower and wash the oil off. Waited 15min and she did not come, had to go out into the lobby with my hair a mess and full of oil in a too-small gown to get someone to bring towels. The treatment rooms are based around the communal area so you hear all the noise and people talking and must walk past people when you are covered in barely a towel and your hair knotted and messy. No one brought the items I ordered which they pitched so hard for. The staff really did not care for the clients and stood around on their phones in open view without a care in the world. The feeling I got is that the staff did not only not care, but they were disorganised and also not well trained in massages or client services. It was our anniversary and honestly such an anti-climax. I made it well known to the spa that it was a special occasion.
0 replies
94 months ago
DSTV bills for canceled subscription, sorry its not our problem?!
Absolutely disgusting experience with some chick from your Cape Town branch. I had disconnected my service for 26 June and was billed, I phoned and said I had disconnected on the self service portal how come my service is still active and I am being billed. She says that "well, it shows on my system you did not disconnect" I also phoned to arrange the disconnect and she says, there are no notes on my account that I phoned! (this is not the first time this has happened) So I said that if I used the self-service portal I assume that it is working so why was it not canceled? Your self-service is then faulty?She says its not her problem and that your system is never faulty? Excuse me? So what are you saying? That I did not phone? That I did not cancel? I phoned the JNB branch and got service immediately, my service was stopped and my refund initiated. I was only pausing for 2 months since I am over seas, but now you will never ever see my again, Netflix it is!
53 replies
99 months ago
Almost ****ed because of Telkom!
Get your coffee... this isn't going to be short. 1. I purchased a VDSL fibre router from your N1 city store on the 21st of February. 2. My wifi kept dropping and I had slow speeds, a tech had come out and advised the router didn't have enough wifi strength in addition to having a technical fault on my line. This was today 23 Feb 2018 3. I went back to N1 to swap out the router for a different stronger one only to be advised that there is nothing in stock, I asked so what do I do now as I have only 6 days as per your return policy advised by your manager on duty to return the purchased item. Your sales consultant basically showed me the door and showed my business away... no assistance was offered, his exact words were, you can go buy a new one at game or makro. WHAT?! So no solution, no nothing. 4. Appalled with this man's attitude I proceeded to wait in the technical queue to speak to Chanelle. She advised they can swap the router for me but they don't have stock and that I would need to drive to their old mutual store in Pinelands Cape Town to collect the router. So of course..I did as instructed. This was a very big inconvenience for me, and to add to that I almost had a horrible accident on route to Pinelands resulting in near death and no one would have known it was Telkom's fault! 5. Get to Pinelands Old Mutual branch and waited another 40min before being helped, Sonette or Suzette "assisted" me and said by all means I can absolutely not exchange or return the router for another one or a ABF even if it has been purchased 2 days ago(there is nothing wrong with the router btw) and that policy and procedure was not followed by N1 City and that I will need to go back to N1 City. That the policy is that there are no returns allowed anymore on routers! Excuse me?!!! Have you heard of the CPA? She says, well this is our policy CPA or no CPA. Well, Telkom, by Law there is a 10 day cooling off period on returns, in my case, there was nothing physically wrong or broken with the router but the wifi was not strong enough and this was sitting not even 5meters away from the router, I am absolutely within my legal right to swap or return the router. SO I drove all the way there, wasted my money, my time and petrol for WHAT? A woman who wanted to go home at 4 pm on a Friday afternoon who was simply just in a bad mood. How is this treatment ok? 6. Get back to n1 city, waited another 40min and spoke to Chanelle your tech again....who says there is no reason why Old Mutual couldn't help me. Now, who is at fault here?! Which branch?? Chanelle then proceeded to "book" my router in so that she can outsource another router - Dlink. To make matters worse, the boy's attitude in the store is disgusting. Your male sales staff shouldn't have jobs there, to begin with, they show clients the door instead of assisting or offering solutions, the one lad went off at a customer and immediately whipped out a cancelation form, didn't even try to convince them to stay or try to assist with their problem, everyone saw and heard this. After the customers left he went off about them to his colleagues and again we could all hear every word out of his mouth, personally, I wanted to slap him. Telkom N1 City or Telkom as a whole, you need to get your people in check! With new technology and competition, dont think for a second that you cant fall off the grid because if this is your type of service I promise you-you will have big problems in the future. You have 2 sales staff at peak hour? Why?? Your manager says because there is another store in the mall, but that store doesn't have sims or routers so whats the point? Customers want to get home to their families, not spend 2 hours in the queue waiting for service at peak hours! I am disgusted and because of you I almost lost my life today being at the wrong place at the wrong time because you guys are unorganised and couldn't care a rats ass if you inconvenience or ill-treat a long standing customer who has given you thousands and hours of time I can never ever get back! You disgust me and if I could spit on you I would! Lastly. I being charged an exuberant pro rata fee even if I received my internet the 1st of Feb. I asked why and your billing dep says because that what your account says, I said that it was wrong and that it should be corrected and she repeated the same answer over and over like I am supposed to just roll over and accept you charging me for something that has been incorrectly logged. She basically said ***** you we will take your money even if it is our fault, in addition to that I had slow speeds and issues on my account from day 1 thus why am I being charged at all?! Number connected to this case is ********** 466
53 replies
101 months ago
NO Service, No Internet! Takes my Money!
I was bullied into purchasing this amazing new "rain LTE" product which has full coverage. After receiving the product I complained numerous times that I had intermittent service and very slow connection, I get kicked off the service at least 3 times a day and I need to restart the router, I have spoken to technicians to no avail. The laaitjie that sold me the product has ignored my emails and calls, no after sales service. I work from home and having intermittent service or no service is not acceptable. A lady I spoke to at Mweb advised early December that they have logged a ticket with the manufacturer....No response or feedback almost a month later. Mweb advises they will call me, they call....exactly at 5 or early in the morning so obviously, I miss the call because I am a teacher and can't take calls. I have arranged a time to call to no avail. I have been struggling along for over 2 months now with no service, this is a breach in contract, therefore, I give you until Friday to resolve this matter or I will be logging a case at the CPA. I refuse to call you any longer, all you are doing is wasting my money and time! I should be reimbursed for this non-existent service.
525 replies
104 months ago
Reckless Aggressive Driving
On Sunday 2pm 8 October on the Plattekloof road towards the N7 one of your Stikland Employees in a black (I think Nissan bakkie with missing paint on it's bonnet) was behaving extremely aggressively, pushing myself and other drivers off the road. I, myself was driving well over the speed limit already, he proceeded to drive up my **** to push me off the road and swore and flipped me off when I adhered to the law and stopped at a red robot, he then over took me to look me in my face (while in oncoming traffic) to flip me off and yell at me for stopping at the red light. The worst is, his child was in the car with him, unbuckled. I want you to know that after over taking me he proceeded to almost cause more accidents, I don't even think he knows he almost caused these accidents. I want you also to know that I have been a customer of Motolek for years and this behavior is absolutely disgusting. This ape represents YOUR company, why would I or anyone for that matter EVER do business with Motolek after witnessing this and being exposed to this violent behavior?? Are these the type of people you employ? Employees who have no respect for your company or your BRAND? A Nation Wide Brand? Apart from this disgusting behavior, think about your brand and how this *** affects it? Are you proud of a staff member driving around in your branded vehicles acting like this and hurting your brand? There are no words for how disgusted I feel, he had not motive and no reason to act like this on the road. What makes my life worth less than his or his son's? How is this okay and what are you going to do about it?
305 replies
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