Bad service and lies upon lies

I have been under debt review since September 2018, upon signing up Mariam the consultant told me I would out of debt in 2 to 3 years ,she also assured me that I could pay off my debtors directly apart from making payments to them and at the time .I felt it suitable for me to go under debt review,I was never late / skipped payment prior to going under debt review and as she advised this would save me 60% on my debt payments/interest .I felt it was a good deal ,I've paid off 2 of my creditors no thanks to Your Debt Friend and as Covid hit ,my financial situation went down as well.I am now trying to recover and want to clear my other creditors and now I'm being declined.I asked if I could pay additionally and was advised I could , initially I was told there would be an additional fee and this was quite upsetting as here I am trying to rid myself of debt and they charge me more.I was never told of their fees involved as I would then have declined as I was managing my debt quite well before.I made an additional payment and to my surprise boom additional fees and the agreed amount was not paid to the creditor as agreed,"your debt friend "more like "your debt enemy" with counselors like them who needs enemies and I would never recommend anyone to them as they lie and scheme to make the poor struggle more.I feel like I'm stuck in a lifelong sentence with these liars