Bad service bridge of agreement

I have been with this company since 13/09/18 and was promised when I entered the programme that I could pay off my creditors and after paying 2 of my creditors off on my own and with the small payments made to them by YDF. I was declined to clear balance directly. Upon they ignored the fact of what was discussed on the initial agreement,I then refused to continue with the debt review and they refused to cancel . August this year I was approached by another company and they advised they could remove me from debt review and I had been advised that I had been removed and I would get a 17W form which I have not and my creditors had not been notified that I had exited debt review neither. I have emailed them with no response