Reality Check

This has happened a few months ago and I meant to write this ages ago. I bought my fisrt workhorse colour laser printer from them, and after about a year the fuser unit got damaged and I ordered the replacement part from YourDoor and waited and waited and waited, promises for new unit was made and broken a few times to the point where I thought they were bull****ting me, and was at the point of just buying another printer from another supplier. Enter Tina. Who gifted me a free black and white laser printer so that I could carry on my business. For keeps!! That is when I was reminded that suppliers also have the real problem of getting spares from their suppliers. As a small business owner, I have the same problem with my suppliers, where I can hear my clients think I am pulling the wool over their eyes. Fact of life - genuine delays happen, it is how you resolve them that matters. Thank you Tina and Samatha, you have a loyal customer in me!! the fact that they donated me a replacement printer shows they really had a problem and they really cared!