Your Solar SA
4.9|228 reviews
MM
Michael M
1 reviews | Active since Member
14 Jan 2026, 09:49
Worst service
This has been by far the worst service I’ve experienced from Your Solar SA. I have all the WhatsApp messages and proof to back this up.
I’ve been trying to get assistance since August, and only in January did someone finally come out. I was then promised a quote — which I still have not received.
Since then, I’ve tried calling multiple times with no answer.
At this point, I highly recommend avoiding this company. The level of service and follow-through has been extremely poor. If they reply saying this is not true I’ll post the photos. Edit as stated. They only tried to contact me cause I left a review. No inappropriate language was done injustice use an expression and in **** off. They now trying to tie it around I have posted all the proof. Als them to post their proof let’s see
Attached are the photos from August. No swearing I asked them to leave me alone.
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Replies (392)0
Replies (392)Your Solar SA's replyOfficial
14 Jan 2026, 12:18Dear Michael.
Thank you for your review.
Your messages are a little confusing. Then its August, then as per our telephonic discussion it's 2 months.... On Monday past, you contacted me. On Tuesday I had a assessor on-site with you. As we did not install your system, we needed to source stock. That generally takes a little more time than on stock that we keep ourselves .
I ,for one know, that it is impossible to keep absolutely everyone happy all the time. When contacted you on multiple occasions, even when trying to rectify your matter, you swore like a sailor.
You actually told my aftersales manager to come to your home if he is looking for a brawl. You swear at my senior manager, you tell my admin manager to leave you alone. You then go and post your unhappiness all over Facebook.
I'm grateful that you do not want anything to do with us. I sincerely believe that we dodged a bullet. I would respectfully request that you do not contact myself or any of my staff members in the future.
Your language and threatening demeaner is quite frankly absolutely appalling.
Regards, Marius Rudolph
Thank you for your review.
Your messages are a little confusing. Then its August, then as per our telephonic discussion it's 2 months.... On Monday past, you contacted me. On Tuesday I had a assessor on-site with you. As we did not install your system, we needed to source stock. That generally takes a little more time than on stock that we keep ourselves .
I ,for one know, that it is impossible to keep absolutely everyone happy all the time. When contacted you on multiple occasions, even when trying to rectify your matter, you swore like a sailor.
You actually told my aftersales manager to come to your home if he is looking for a brawl. You swear at my senior manager, you tell my admin manager to leave you alone. You then go and post your unhappiness all over Facebook.
I'm grateful that you do not want anything to do with us. I sincerely believe that we dodged a bullet. I would respectfully request that you do not contact myself or any of my staff members in the future.
Your language and threatening demeaner is quite frankly absolutely appalling.
Regards, Marius Rudolph
Best regards,
Your Solar SA's reply14 Jan 2026, 12:18
Official
Dear Michael.
Thank you for your review.
Your messages are a little confusing. Then its August, then as per our telephonic discussion it's 2 months.... On Monday past, you contacted me. On Tuesday I had a assessor on-site with you. As we did not install your system, we needed to source stock. That generally takes a little more time than on stock that we keep ourselves .
I ,for one know, that it is impossible to keep absolutely everyone happy all the time. When contacted you on multiple occasions, even when trying to rectify your matter, you swore like a sailor.
You actually told my aftersales manager to come to your home if he is looking for a brawl. You swear at my senior manager, you tell my admin manager to leave you alone. You then go and post your unhappiness all over Facebook.
I'm grateful that you do not want anything to do with us. I sincerely believe that we dodged a bullet. I would respectfully request that you do not contact myself or any of my staff members in the future.
Your language and threatening demeaner is quite frankly absolutely appalling.
Regards, Marius Rudolph
Thank you for your review.
Your messages are a little confusing. Then its August, then as per our telephonic discussion it's 2 months.... On Monday past, you contacted me. On Tuesday I had a assessor on-site with you. As we did not install your system, we needed to source stock. That generally takes a little more time than on stock that we keep ourselves .
I ,for one know, that it is impossible to keep absolutely everyone happy all the time. When contacted you on multiple occasions, even when trying to rectify your matter, you swore like a sailor.
You actually told my aftersales manager to come to your home if he is looking for a brawl. You swear at my senior manager, you tell my admin manager to leave you alone. You then go and post your unhappiness all over Facebook.
I'm grateful that you do not want anything to do with us. I sincerely believe that we dodged a bullet. I would respectfully request that you do not contact myself or any of my staff members in the future.
Your language and threatening demeaner is quite frankly absolutely appalling.
Regards, Marius Rudolph
Best regards,
MM
Michael M's updateReviewer Update
14 Jan 2026, 12:32Good day,
Let me make this very clear: your claim that I “swore like a sailor” is a complete lie. Nothing even close to that happened, and you know it.
I’ve been trying to get your company out since AUGUST. From August to January, not one person contacted me back — not once. The photos are on Google for anyone to see. In January I tried AGAIN, left a message for the boss, and still got nothing. Only then did Matt finally bother to call.
Matt personally promised that because I had waited months, I would receive the quote the same day. It’s now much later, and I am STILL waiting. Even this morning there was no answer to my call.
You were not involved in any part of this situation, so your attempt to jump in and run your mouth is pointless. You’re accusing me of things that never happened, while ignoring the fact that your company failed to respond for months.
If you’re going to comment, at least know what you’re talking about. Right now, the only one lying here is you.
This was your message Good morning Mr Marsh, this is Kaylin from Your Solar SA, the admin manager, personally I handle the reviews and I have noticed your one star rating. Could I enquire the event that has transpired to see how we can recifty the matter? May I enquire from the beginning which number have you tried contacting us on since last year August? My massage back to you was. Leave me alone and I have the proof.
So please KAYLIN keep running that mouth
Let me make this very clear: your claim that I “swore like a sailor” is a complete lie. Nothing even close to that happened, and you know it.
I’ve been trying to get your company out since AUGUST. From August to January, not one person contacted me back — not once. The photos are on Google for anyone to see. In January I tried AGAIN, left a message for the boss, and still got nothing. Only then did Matt finally bother to call.
Matt personally promised that because I had waited months, I would receive the quote the same day. It’s now much later, and I am STILL waiting. Even this morning there was no answer to my call.
You were not involved in any part of this situation, so your attempt to jump in and run your mouth is pointless. You’re accusing me of things that never happened, while ignoring the fact that your company failed to respond for months.
If you’re going to comment, at least know what you’re talking about. Right now, the only one lying here is you.
This was your message Good morning Mr Marsh, this is Kaylin from Your Solar SA, the admin manager, personally I handle the reviews and I have noticed your one star rating. Could I enquire the event that has transpired to see how we can recifty the matter? May I enquire from the beginning which number have you tried contacting us on since last year August? My massage back to you was. Leave me alone and I have the proof.
So please KAYLIN keep running that mouth
MM
Michael M's update14 Jan 2026, 12:32
Reviewer Update
Good day,
Let me make this very clear: your claim that I “swore like a sailor” is a complete lie. Nothing even close to that happened, and you know it.
I’ve been trying to get your company out since AUGUST. From August to January, not one person contacted me back — not once. The photos are on Google for anyone to see. In January I tried AGAIN, left a message for the boss, and still got nothing. Only then did Matt finally bother to call.
Matt personally promised that because I had waited months, I would receive the quote the same day. It’s now much later, and I am STILL waiting. Even this morning there was no answer to my call.
You were not involved in any part of this situation, so your attempt to jump in and run your mouth is pointless. You’re accusing me of things that never happened, while ignoring the fact that your company failed to respond for months.
If you’re going to comment, at least know what you’re talking about. Right now, the only one lying here is you.
This was your message Good morning Mr Marsh, this is Kaylin from Your Solar SA, the admin manager, personally I handle the reviews and I have noticed your one star rating. Could I enquire the event that has transpired to see how we can recifty the matter? May I enquire from the beginning which number have you tried contacting us on since last year August? My massage back to you was. Leave me alone and I have the proof.
So please KAYLIN keep running that mouth
Let me make this very clear: your claim that I “swore like a sailor” is a complete lie. Nothing even close to that happened, and you know it.
I’ve been trying to get your company out since AUGUST. From August to January, not one person contacted me back — not once. The photos are on Google for anyone to see. In January I tried AGAIN, left a message for the boss, and still got nothing. Only then did Matt finally bother to call.
Matt personally promised that because I had waited months, I would receive the quote the same day. It’s now much later, and I am STILL waiting. Even this morning there was no answer to my call.
You were not involved in any part of this situation, so your attempt to jump in and run your mouth is pointless. You’re accusing me of things that never happened, while ignoring the fact that your company failed to respond for months.
If you’re going to comment, at least know what you’re talking about. Right now, the only one lying here is you.
This was your message Good morning Mr Marsh, this is Kaylin from Your Solar SA, the admin manager, personally I handle the reviews and I have noticed your one star rating. Could I enquire the event that has transpired to see how we can recifty the matter? May I enquire from the beginning which number have you tried contacting us on since last year August? My massage back to you was. Leave me alone and I have the proof.
So please KAYLIN keep running that mouth
MM
Michael M's updateReviewer Update
14 Jan 2026, 12:34Let us. Be able to post photos so I can do so I want you to upload your phone call where you claim I swore like a sailor.
MM
Michael M's update14 Jan 2026, 12:34
Reviewer Update
Let us. Be able to post photos so I can do so I want you to upload your phone call where you claim I swore like a sailor.
Your Solar SA's replyOfficial
14 Jan 2026, 12:36Dear Michael,
Again, thank you for your reply. I consider this matter closed. Good Bye.
Marius Rudolph
Again, thank you for your reply. I consider this matter closed. Good Bye.
Marius Rudolph
Best regards,
Your Solar SA's reply14 Jan 2026, 12:36
Official
Dear Michael,
Again, thank you for your reply. I consider this matter closed. Good Bye.
Marius Rudolph
Again, thank you for your reply. I consider this matter closed. Good Bye.
Marius Rudolph
Best regards,
MM
Michael M's updateReviewer Update
14 Jan 2026, 12:44Marius, let’s set the record straight once and for all.
You only called me after I left multiple public reviews on Facebook — even though I clearly stated that, as the owner, you should have been answering your phone long before it got to that point. On the call, I told you exactly what I think: your company is pathetic. I have been waiting since AUGUST for someone to come out. After all the messages, all the missed calls, and even leaving you a bad review, it was Matt who finally contacted me — not you. And that was only after you ignored two more calls.
Matt came out, checked the issue, promised me the world, and then disappeared the very next day. No quote. No follow-up. Nothing.
Then you tried to flip the story by claiming I was “aggressive,” “threatening,” and “swearing.” That is absolutely false. So here’s my challenge to you: upload the proof. Show your customers any recording, message, or evidence of me swearing at you or threatening you. Go ahead — prove it. Because you and I both know you can’t.
In fact, after I confronted you with all of this, the only response you had was: “Okay, bye-bye,” and you hung up on me. You had nothing to say because the proof is on my side — the photos, the messages, the call logs. Even your own sales manager, Logan, ive been trying to reach him for ages. I have five call screenshots showing how many times I tried to contact him.
Your company hides behind a polished 5-star rating to pull in more customers, pretending to be “the best,” when the reality is the complete opposite. That’s not good service — that’s false advertising.
You only called me after I left multiple public reviews on Facebook — even though I clearly stated that, as the owner, you should have been answering your phone long before it got to that point. On the call, I told you exactly what I think: your company is pathetic. I have been waiting since AUGUST for someone to come out. After all the messages, all the missed calls, and even leaving you a bad review, it was Matt who finally contacted me — not you. And that was only after you ignored two more calls.
Matt came out, checked the issue, promised me the world, and then disappeared the very next day. No quote. No follow-up. Nothing.
Then you tried to flip the story by claiming I was “aggressive,” “threatening,” and “swearing.” That is absolutely false. So here’s my challenge to you: upload the proof. Show your customers any recording, message, or evidence of me swearing at you or threatening you. Go ahead — prove it. Because you and I both know you can’t.
In fact, after I confronted you with all of this, the only response you had was: “Okay, bye-bye,” and you hung up on me. You had nothing to say because the proof is on my side — the photos, the messages, the call logs. Even your own sales manager, Logan, ive been trying to reach him for ages. I have five call screenshots showing how many times I tried to contact him.
Your company hides behind a polished 5-star rating to pull in more customers, pretending to be “the best,” when the reality is the complete opposite. That’s not good service — that’s false advertising.
MM
Michael M's update14 Jan 2026, 12:44
Reviewer Update
Marius, let’s set the record straight once and for all.
You only called me after I left multiple public reviews on Facebook — even though I clearly stated that, as the owner, you should have been answering your phone long before it got to that point. On the call, I told you exactly what I think: your company is pathetic. I have been waiting since AUGUST for someone to come out. After all the messages, all the missed calls, and even leaving you a bad review, it was Matt who finally contacted me — not you. And that was only after you ignored two more calls.
Matt came out, checked the issue, promised me the world, and then disappeared the very next day. No quote. No follow-up. Nothing.
Then you tried to flip the story by claiming I was “aggressive,” “threatening,” and “swearing.” That is absolutely false. So here’s my challenge to you: upload the proof. Show your customers any recording, message, or evidence of me swearing at you or threatening you. Go ahead — prove it. Because you and I both know you can’t.
In fact, after I confronted you with all of this, the only response you had was: “Okay, bye-bye,” and you hung up on me. You had nothing to say because the proof is on my side — the photos, the messages, the call logs. Even your own sales manager, Logan, ive been trying to reach him for ages. I have five call screenshots showing how many times I tried to contact him.
Your company hides behind a polished 5-star rating to pull in more customers, pretending to be “the best,” when the reality is the complete opposite. That’s not good service — that’s false advertising.
You only called me after I left multiple public reviews on Facebook — even though I clearly stated that, as the owner, you should have been answering your phone long before it got to that point. On the call, I told you exactly what I think: your company is pathetic. I have been waiting since AUGUST for someone to come out. After all the messages, all the missed calls, and even leaving you a bad review, it was Matt who finally contacted me — not you. And that was only after you ignored two more calls.
Matt came out, checked the issue, promised me the world, and then disappeared the very next day. No quote. No follow-up. Nothing.
Then you tried to flip the story by claiming I was “aggressive,” “threatening,” and “swearing.” That is absolutely false. So here’s my challenge to you: upload the proof. Show your customers any recording, message, or evidence of me swearing at you or threatening you. Go ahead — prove it. Because you and I both know you can’t.
In fact, after I confronted you with all of this, the only response you had was: “Okay, bye-bye,” and you hung up on me. You had nothing to say because the proof is on my side — the photos, the messages, the call logs. Even your own sales manager, Logan, ive been trying to reach him for ages. I have five call screenshots showing how many times I tried to contact him.
Your company hides behind a polished 5-star rating to pull in more customers, pretending to be “the best,” when the reality is the complete opposite. That’s not good service — that’s false advertising.
Your Solar SA's replyOfficial
14 Jan 2026, 12:47 Dear Michael,
We truly value open and constructive communication, and we understand that situations can sometimes be frustrating. During our telephonic interactions, some foul language was directed at our team. Despite this, we made every effort to follow up and understand the matter, though it did not lead to a resolution, thus, it is merely impossible to reason and rectify a matter with any individual that lacks awareness, reason, open mindfulness and decency to remain civil in a telephonic discussion and deflective via text messages. However, we respect your opinion but we still know we stay the best in terms of honesty and reliability!
We appreciate your time in responding, and we wish you all the best with your solar journey moving forward.
All the best to you Michael. ☺️
Warmest Regards,
Kaylin Rudolph.
We truly value open and constructive communication, and we understand that situations can sometimes be frustrating. During our telephonic interactions, some foul language was directed at our team. Despite this, we made every effort to follow up and understand the matter, though it did not lead to a resolution, thus, it is merely impossible to reason and rectify a matter with any individual that lacks awareness, reason, open mindfulness and decency to remain civil in a telephonic discussion and deflective via text messages. However, we respect your opinion but we still know we stay the best in terms of honesty and reliability!
We appreciate your time in responding, and we wish you all the best with your solar journey moving forward.
All the best to you Michael. ☺️
Warmest Regards,
Kaylin Rudolph.
Best regards,
Your Solar SA's reply14 Jan 2026, 12:47
Official
Dear Michael,
We truly value open and constructive communication, and we understand that situations can sometimes be frustrating. During our telephonic interactions, some foul language was directed at our team. Despite this, we made every effort to follow up and understand the matter, though it did not lead to a resolution, thus, it is merely impossible to reason and rectify a matter with any individual that lacks awareness, reason, open mindfulness and decency to remain civil in a telephonic discussion and deflective via text messages. However, we respect your opinion but we still know we stay the best in terms of honesty and reliability!
We appreciate your time in responding, and we wish you all the best with your solar journey moving forward.
All the best to you Michael. ☺️
Warmest Regards,
Kaylin Rudolph.
We truly value open and constructive communication, and we understand that situations can sometimes be frustrating. During our telephonic interactions, some foul language was directed at our team. Despite this, we made every effort to follow up and understand the matter, though it did not lead to a resolution, thus, it is merely impossible to reason and rectify a matter with any individual that lacks awareness, reason, open mindfulness and decency to remain civil in a telephonic discussion and deflective via text messages. However, we respect your opinion but we still know we stay the best in terms of honesty and reliability!
We appreciate your time in responding, and we wish you all the best with your solar journey moving forward.
All the best to you Michael. ☺️
Warmest Regards,
Kaylin Rudolph.
Best regards,
MM
Michael M's updateReviewer Update
14 Jan 2026, 12:56Thought so a little 20 year old replying to the reviews and using the finance to come out to do quotes
My point had been proven. You can’t show anything but say bye bye Again I’m asking them this young girl who thinks she’s knows it all. To please post the proof
My point had been proven. You can’t show anything but say bye bye Again I’m asking them this young girl who thinks she’s knows it all. To please post the proof
MM
Michael M's update14 Jan 2026, 12:56
Reviewer Update
Thought so a little 20 year old replying to the reviews and using the finance to come out to do quotes
My point had been proven. You can’t show anything but say bye bye Again I’m asking them this young girl who thinks she’s knows it all. To please post the proof
My point had been proven. You can’t show anything but say bye bye Again I’m asking them this young girl who thinks she’s knows it all. To please post the proof